Tethr Blog

Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Capacity announces the acquisition of Creovai to strengthen conversation intelligence and real-time agent guidance capabilities.

Greg Taylor

October 16, 2025

Most popular articles

Tethr and Awaken Intelligence join forces as Creovai

Tethr and Awaken Intelligence are becoming Creovai, bringing together best-in-class conversation analytics and real-time agent assistance.

Robert Beasley

June 3, 2024

Move over, post-call surveys: AI-powered CSAT is here

Tethr's CSATai predicts a CSAT score for every customer conversation--eliminating the need for surveys.

Carl Schultze

August 30, 2023

The future of generative AI models in conversation intelligence

Tethr is testing GenAI applications to help contact center leaders find and act on conversation insights even more efficiently.

Adam Larsen

October 31, 2023

Visual context for a better customer experience

Are you leveraging visual context to empower your organization to deliver better customer interactions?

Ashley Sava

May 20, 2020

Call center coaching isn’t a one-size-fits-all approach. Here's how to lead your frontline

Building a call center coaching culture is a continuous and active process.

Ashley Sava

May 19, 2020

2020 Customer Experience Summit: The Tethr recap

Earlier this month, Tethr, Kustomer, and Challenger hosted the largest virtual customer experience summit of the year; the 2020 Customer Experience Summit.

Ashley Sava

May 18, 2020

Taking action with the Tethr Effort Index: Reduce disloyalty with TEI right away

It’s one thing to have powerful data at your fingertips, it’s another to know what to do with it.

Ashley Sava

May 7, 2020

Sales leaders must prioritize a low-effort experience

Delivering a low-effort experience isn’t just important for customer service or customer experience departments, but for sales teams.

Ashley Sava

May 4, 2020

Customer Experience AI requires substance and it must be effortless

Customer experience AI must be of substance or it is doomed to fail.

Ashley Sava

April 9, 2020

Why CX leaders should measure customer effort

If you think that Customer Effort only measures “how much,” you will be pleasantly surprised to find that that’s only scraping the surface of the customer …

Ashley Sava

April 2, 2020

How to increase call center agent engagement

Engagement matters. In fact, the secret to driving customer loyalty might just be learning to drive call center agent engagement.

Ashley Sava

April 1, 2020

Weaving together customer and employee experience

There are countless articles and statistics on the importance of the customer experience. There are nearly just as many regarding the employee experience.

Ashley Sava

March 27, 2020

Learn how the power of conversation intelligence and AI can transform your business

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Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Most popular articles

Tethr and Awaken Intelligence join forces as Creovai

Move over, post-call surveys: AI-powered CSAT is here

The future of generative AI models in conversation intelligence

Visual context for a better customer experience

Call center coaching isn’t a one-size-fits-all approach. Here's how to lead your frontline

2020 Customer Experience Summit: The Tethr recap

Taking action with the Tethr Effort Index: Reduce disloyalty with TEI right away

Sales leaders must prioritize a low-effort experience

Customer Experience AI requires substance and it must be effortless

Why CX leaders should measure customer effort

How to increase call center agent engagement

Weaving together customer and employee experience

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Learn how the power of conversation intelligence and AI can transform your business