A guide to the Tethr Effort Index
Learn how and why the Tethr Effort Index was built, as well as how it allows brands to drive down Customer Effort for systemic issues and monitor agent behaviors.
Stop wasting time with post-call surveys. Start listening to your customers instead.
Unlike traditional speech analytics tools, Tethr doesn't overwhelm you with data. Start at insights with the Tethr platform and focus on driving action right away. Because let's face it, you don't get paid to find problems, you get paid to fix them.
Tethr comes with hundreds of pre-built insight categories that are available as soon as you turn it on. Instantly surface the insights that matter to you.
Stop relying on surveying your customers to ask them about the level of effort they experienced. With TEI, it’s like getting a 100% survey response rate with no bias and the literal voice of the customer.
Tethr is the only customer listening solution on the market that allows practitioners to create new, custom insight categories with the click of a button. No need to deploy expensive data scientists – Tethr is built for the citizen data scientist.
Tethr makes it incredibly easy to combine CX insights from conversational data with operational and outcome data in other systems, so you can understand what’s driving your business outcomes.
Traditional speech analytics tools focus on contact center efficiency and monitoring individual agent behavior, resulting in locking your customer data up—making it difficult to share with other teams and systems. Tethr believes in liberating your voice data and unlocking the value of customer conversations across your entire organization.
Pinpoint the highest sources of customer frustration and effort with insights you can immediately act upon to improve your overall customer experience. Learn more
Identify actionable opportunities for cross-sell/upsell, churn risk avoidance and save offers while optimizing selling strategies for increased revenue and marketing effectiveness. Learn more
Your customers tell you the things they love and struggle with regarding your products on a daily basis. Tethr unlocks product lifecycle and supplier specific insights with great precision. Learn more
Resolve customer issues faster, better coach your agents while decreasing call volumes—all resulting in happier, more loyal customers. Learn more
Learn how and why the Tethr Effort Index was built, as well as how it allows brands to drive down Customer Effort for systemic issues and monitor agent behaviors.
Learn how our new Agent Impact Score (AIS) is enabling organizations to unlock details on how the specific contributions agents make are tied to business outcomes.
Watch this short video to see how customers can drive downstream action to improve CX using Tethr's out-of-the-box scoring features paired with world-class workflow tools from Qualtrics Voice iQ.
What does an effortless customer interaction really look like? And how can you turn customer effort into effortless customer loyalty in every interaction? Read this post to learn more.
Watch this short video to learn how our customers use the Tethr Effort Index rather than post-interaction surveys to decipher and track the customer experience and identify issues and potential fixes.
We sat down with Forrester analyst Maxie Schmidt-Subramanian to get her take on how Effort impacts CX and how leaders are listening for Effort rather than relying on post-call surveys.