A guide to the Tethr Effort Index
Learn how and why the Tethr Effort Index was built, as well as how it allows brands to drive down Customer Effort for systemic issues and monitor agent behaviors.
Stop wasting time with post-call surveys. Start listening to your customers instead.
Discover insights from every customer conversation with Tethr.
Avoid the no-man’s land of unactionable data
Unlike traditional speech analytics tools, Tethr doesn't overwhelm you with data. Start at insights with the Tethr platform and focus on driving action right away. Because let's face it, you don't get paid to find problems, you get paid to fix them.
Accelerate your customer listening with Tethr
Pre-built, research-backed insights
Tethr comes with hundreds of pre-built insight categories that are available as soon as you turn it on. Instantly surface the insights that matter to you.
Tethr Effort Index (TEI)
Stop relying on surveying your customers to ask them about the level of effort they experienced. With TEI, it’s like getting a 100% survey response rate with no bias and the literal voice of the customer.
Built for the everyday user
Tethr is the only customer listening solution on the market that allows practitioners to create new, custom insight categories with the click of a button. No need to deploy expensive data scientists – Tethr is built for the citizen data scientist.
Easily combine CX and operational data
Tethr makes it incredibly easy to combine CX insights from conversational data with operational and outcome data in other systems, so you can understand what’s driving your business outcomes.
Turn every customer conversation into insights for the enterprise
Traditional speech analytics tools focus on contact center efficiency and monitoring individual agent behavior, resulting in locking your customer data up—making it difficult to share with other teams and systems. Tethr believes in liberating your voice data and unlocking the value of customer conversations across your entire organization.
Customer Experience
Pinpoint the highest sources of customer frustration and effort with insights you can immediately act upon to improve your overall customer experience. Learn more
Sales and Marketing
Identify actionable opportunities for cross-sell/upsell, churn risk avoidance and save offers while optimizing selling strategies for increased revenue and marketing effectiveness. Learn more
Product and Services
Your customers tell you the things they love and struggle with regarding your products on a daily basis. Tethr unlocks product lifecycle and supplier specific insights with great precision. Learn more
Customer Care
Resolve customer issues faster, better coach your agents while decreasing call volumes—all resulting in happier, more loyal customers. Learn more
Powering the modern listening enterprise with Qualtrics and Tethr
Combining insights from customer conversations out of Tethr with other customer experience insights from our partner Qualtrics presents a powerful solution for CX leaders. Watch this video to learn more.
Is the end of survey-dependent Effort measurement here?
In this on-demand webinar featuring Forrester Research, learn the pros and cons of using a Customer Effort Score and discover how to start using unstructured data to measure Effort.
Navigating customer service during the COVID-19 crisis
Data from our analysis of over one million phone calls related to COVID-19 and how savvy leaders are reducing effort in the current environment.
Q&A with Forrester Research: Measure more than "how much"
We sat down with Forrester analyst Maxie Schmidt-Subramanian to get her take on how Effort impacts CX and how leaders are listening for Effort rather than relying on post-call surveys.