Words that supercharge (or destroy) customer experience
Use machine learning to identify the specific words that agents use on calls that have a significant impact on customer experience.
Decades of research working with advanced AI to surface and distribute insights from each and every customer interaction to the enterprise.
Plug in and listen: Transform mountains of unstructured conversations into insights tuned to your business
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Train and tune: Turn insights into tangible results with research-backed libraries and best-in-class customer success
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Shape and ship: Connect with data lakes, CRM, BI and CX management tools for enterprise-wide intelligence
Solutions for every corner of the enterprise
Take a tour of Tethr conversation intelligence
Learn how the Tethr conversation intelligence platform delivers searchable insights from your customer calls.
The silent killer of customer-centricity
Learn how to avoid the accidental misstep most companies in their efforts to implement customer centric strategies.
Do you believe in frontline empowerment?
Or do you just say that you do? Learn about how to approach frontline empowerment from a "listening" perspective, rather than "telling."
Introducing Conditional Categories
This new capability enables innovative enterprises to gain deeper contextual understanding of the complex interactions happening with their customers.