The end of post-call surveys?
Learn how post-call surveys stack up against the Tethr Effort Index and why CX leaders should abandon them in favor of a new approach.
Easy answers to your most important customer experience and sales questions
Plug in and listen: The market’s easiest to use and most prescriptive AI-based conversation intelligence platform
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Built for the citizen data scientist: Purpose-built for practitioners--there’s no need to hire data scientists or pay expensive professional services fees
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Research-backed insights: Trained using more than a decade of service, sales and CX research--it’s like having the world’s leading experts listen to every call
Introducing Tethr Essentials
Start listening today
Tethr Essentials offers an extremely fast, cost-effective and low-risk way for companies to get started on their listening journeys.
Focus on the metrics that move the needle
Tethr automatically detects sources of Customer Effort, loyalty indicators such as churn and perceptions of the commercial experience with your company’s reps and brand. Tethr Essentials makes it easy to put the insights to work.
Built for speed
Tethr comes with a pre-configured dashboard based on more than 100 research-backed insight categories and a host of other powerful features, right out of the box. With the Tethr Essentials offer, you can start seeing value from Tethr on day 1.
Learn MoreSolutions for every corner of the enterprise
Measuring Customer Effort: The Tethr Effort Index
Learn about the fascinating results we’ve seen as we’ve started to use Tethr’s new Tethr Effort Index to study Effort at a far deeper level than has ever been possible before.
Beyond customer effort score – The four flavors of customer loyalty
Learn why understanding the four flavors of customer loyalty may be the most impactful place to start in your effort reduction journey.
Lessons from Lutron - Turning your contact center into an insight center
Learn how Tethr customer Lutron is transforming their contact center by listening to the voice of their customers.
The Effortless Experience: Conquering the new battleground for customer loyalty
In this recorded session from the 2019 Qualtrics X4 Summit, Matt Dixon provides an overview of the research behind The Effortless Experience.