A guide to the Tethr Effort Index
Learn how and why the Tethr Effort Index was built, as well as how it allows brands to drive down Customer Effort for systemic issues and monitor agent behaviors.
Stop wasting time with post-call surveys. Start listening to your customers instead.
Discover insights from every customer conversation with Tethr.
Avoid the no-man’s land of unactionable data
Unlike traditional speech analytics tools, Tethr doesn't overwhelm you with data. Start at insights with the Tethr platform and focus on driving action right away. Because let's face it, you don't get paid to find problems, you get paid to fix them.
Accelerate your customer listening with Tethr
Pre-built, research-backed insights
Tethr comes with hundreds of pre-built insight categories that are available as soon as you turn it on. Instantly surface the insights that matter to you.
Tethr Effort Index (TEI)
Stop relying on surveying your customers to ask them about the level of effort they experienced. With TEI, it’s like getting a 100% survey response rate with no bias and the literal voice of the customer.
Built for the everyday user
Tethr is the only customer listening solution on the market that allows practitioners to create new, custom insight categories with the click of a button. No need to deploy expensive data scientists – Tethr is built for the citizen data scientist.
Easily combine CX and operational data
Tethr makes it incredibly easy to combine CX insights from conversational data with operational and outcome data in other systems, so you can understand what’s driving your business outcomes.
Turn every customer conversation into insights for the enterprise
Traditional speech analytics tools focus on contact center efficiency and monitoring individual agent behavior, resulting in locking your customer data up—making it difficult to share with other teams and systems. Tethr believes in liberating your voice data and unlocking the value of customer conversations across your entire organization.
Customer Experience
Pinpoint the highest sources of customer frustration and effort with insights you can immediately act upon to improve your overall customer experience. Learn more
Sales and Marketing
Identify actionable opportunities for cross-sell/upsell, churn risk avoidance and save offers while optimizing selling strategies for increased revenue and marketing effectiveness. Learn more
Product and Services
Your customers tell you the things they love and struggle with regarding your products on a daily basis. Tethr unlocks product lifecycle and supplier specific insights with great precision. Learn more
Customer Care
Resolve customer issues faster, better coach your agents while decreasing call volumes—all resulting in happier, more loyal customers. Learn more
Powering closed loop CX with Qualtrics Voice iQ
Watch this short video to see how customers can drive downstream action to improve CX using Tethr's out-of-the-box scoring features paired with world-class workflow tools from Qualtrics Voice iQ.
The anatomy of an effortless customer interaction
What does an effortless customer interaction really look like? And how can you turn customer effort into effortless customer loyalty in every interaction? Read this post to learn more.
Tracking customer experience with the Tethr Effort Index
Watch this short video to learn how our customers use the Tethr Effort Index rather than post-interaction surveys to decipher and track the customer experience and identify issues and potential fixes.
Q&A with Forrester Research: Measure more than "how much"
We sat down with Forrester analyst Maxie Schmidt-Subramanian to get her take on how Effort impacts CX and how leaders are listening for Effort rather than relying on post-call surveys.