Use AI to fix call center QA, not just automate it
Few processes are more broken in today’s customer service department than quality assurance. For this reason, companies have latched onto new AI-based technologies as an opportunity to automate QA.
Shine light on your largest yet darkest source of intelligence: Your customer phone calls.
Insights for the entire enterprise, only with Tethr.
An AI-powered conversation intelligence platform that unlocks the hidden insights sitting in your customer call data, delivering unprecedented and sustainable enterprise value
All of your calls made searchable – fueling OpEx reductions, improved agility and enterprise wide value
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No rip and replace – seamless integration with your existing technology and telephony systems
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Share insights with downstream data lakes, CRM and ERM systems for superior business intelligence
Solutions for every corner of the enterprise
Take a tour of Tethr conversation intelligence
Learn how the Tethr conversation intelligence platform delivers searchable insights from your customer calls.
How context elevates intelligence
Modern-day business intelligence tools should utilize an AI-powered conversation intelligence platform.
Avoid fines for compliance failure with speech analytics
Today, AI-based technologies allow companies to finally bridge the gap and stop sacrificing compliance for cost.
Reduce effort to retain customers
Tethr’s AI engine identifies patterns of your best performing agents so you can better train staff on best practices.