Read Customer Success Stories & Case Studies

Utilities

Spark Energy manages compliance risk and streamlines the sales experience with Tethr

Spark Energy uses Tethr to gain insight into sales agent performance and prevent costly compliance issues.

Credit unions

TwinStar Credit Union builds for the future with Tethr

See how TwinStar Credit Union is improving its member experience across channels with Tethr.

Consumer goods & services

Thrasio automates QA and enhances its CX with Tethr

See how Thrasio improved their QA process and achieved a $260,000 ROI with Tethr.

Consumer goods & services

How BCLC automated QA and improved agent performance

Learn how automating QA allowed BCLC to reduce costs and elevate agent roles and performance, leading to happier customers.

Credit unions

Improving the member experience at Connexus Credit Union

Learn how Connexus Credit Union improved member experience in the midst of a merger.

Consumer goods & services

Optimizing and enabling sales with Tethr

Learn how a Fortune 50 telecommunications company uses Tethr to uncover unprecedented insights into the sales and marketing process.

Other

Improving call center performance with Tethr

Learn how a leading automotive DMS (Dealership Management Software) technology solution uses Tethr to go beyond traditional QA methods to improve call center performance.

Other

How MetTel uses Tethr to measure and improve the customer experience

Learn how MetTel created a uniform customer experience by measuring and improving the quality of calls in their contact center using Tethr.

Other

Private firm secures big opportunities with Tethr's help

As the Midwest's largest social security disability firm, Minnesota-based Hoglund, Chwialkowski & Mrozik, PLLC receives thousands of calls every day. The firm decided to work with Tethr to identify the opportunities that were hidden in their calls.

Credit unions

BCU uses Tethr to meet enterprise-wide MX goals

Find out how BCU is improving the member experience, reducing agent attrition, and reducing operational costs with Tethr.

Consumer goods & services

TruGreen partners with Tethr to turn sales team into superstars

Knowing that they were were sitting on a gold mine of dark, unstructured data in the form of customer phone conversations, TruGreen needed to deploy a scalable, easy-to-use conversation intelligence platform to help turn that information into actionable insights.

Utilities

Tethr helps major utility company automate QA through AI

As one of the nation's largest energy providers, supplying 1.4 million customers in the Southern United States, a major utility company called on Tethr to help get its short-staffed team to increase efficiency and keep costs low while keeping customer satisfaction high.

Case Study

Spark Energy manages compliance risk and streamlines the sales experience with Tethr

TwinStar Credit Union builds for the future with Tethr

Thrasio automates QA and enhances its CX with Tethr

How BCLC automated QA and improved agent performance

Improving the member experience at Connexus Credit Union

Optimizing and enabling sales with Tethr

Improving call center performance with Tethr

How MetTel uses Tethr to measure and improve the customer experience

Private firm secures big opportunities with Tethr's help

BCU uses Tethr to meet enterprise-wide MX goals

TruGreen partners with Tethr to turn sales team into superstars

Tethr helps major utility company automate QA through AI