Tethr uses AI to review 100% of your customer interactions–and delivers insights to optimize your contact center in a centralized set of CostRx dashboards.
Cut down on wasted time by identifying opportunities to reduce call minutes and repeat contacts
Automate QA to reduce manual oversight while gaining visibility into every customer interaction
Identify and coach the agent behaviors that have the biggest impact on key contact center metrics
Prioritize the biggest opportunities for ROI with pre-built CostRx reports
Tethr’s CostRx dashboards deliver easy-to-read reports that show you exactly how to reduce contact center costs.
Improve your first-call resolution by identifying and addressing the top causes of repeat contacts.
Discover which topics and behaviors are driving up your AHT and coach your agents to handle calls more efficiently.
Deflect unnecessary calls by uncovering their top drivers and making improvements to processes and self-service channels.
Conduct key QA tasks automatically while increasing your sample size to 100%.
Reduce QA time by 50-80%+ and focus your efforts on more valuable analysis.
Monitor compliance standards and automatically trigger notifications to escalation teams so they can immediately take action when needed.
Audit and reduce unnecessary service calls, account credits, and other costs.
Measure individual and team performance on key metrics and prioritize the most impactful areas for improvement.
Track agent activity on customer cost-saving features such as paperless billing and adjust agent training.
Tethr is a cloud-based conversation intelligence platform that delivers AI-powered features that help businesses focus on the areas that have the biggest impact on their businesses: reducing costs, preventing churn, and increasing sales. In our platform, every call, chat, and conversation you have with customers is transcribed and analyzed with AI-powered tools.
Tethr uses a combination of technologies including machine learning, natural language processing, and artificial intelligence to transcribe and analyze every conversation you have with customers. We've imagined a way where you can use all this data to make a major impact to your bottom line. When you start using Tethr, you will see specific metrics that help you focus on contact center costs, including how to achieve faster resolutions, reduce repetitive tasks, reduce unnecessary calls, reduce misdirections, transfers, and repetitive customer interactions. We'll also enable you to meet customer demands for self-service options by analyzing conversations and understanding which issues could benefit from a self-service option. If a specific business activity can save costs, we'll help pinpoint that and measure how well agent.
The two goals aren't mutually exclusive. Both customers and agents want a fast interaction and quick resolution. To meet those customer expectations, customer service representatives need to solve problems quickly to create positive customer experiences. A technology like Tethr helps you create satisfied customers, increase customer satisfaction rates, and elevate customer service quality while also providing a roadmap to more efficient contact centers. Customers want interactions fast and effortless. By using Tethr's advanced customer analytics, you can optimize call center agents' performance, identify reasons for unnecessary calls and long calls and work with contact center leadership to make changes to improve metrics.
Tethr helps with contact center cost reduction strategies, but it is more than just that. It is a robust platform that allows you to monitor every part of your customer journey and customer experience, automate your quality analysis and call auditing processes. In addition, Tethr recognizes and tracks thousands of moments in conversations, from issue resolution and explicit customer satisfaction.