Reduce operational costs in your contact center

Tethr uses a combination of technologies including machine learning, natural language processing, and artificial intelligence to transcribe and analyze every conversation you have with customers. We've imagined a way where you can use all this data to make a major impact to your bottom line. When you start using Tethr, you will see specific metrics that help you focus on contact center costs,  including how to achieve faster resolutions, reduce repetitive tasks, reduce unnecessary calls, reduce misdirections, transfers, and repetitive customer interactions. We'll also enable you to meet customer demands for self-service options by analyzing conversations and understanding which issues could benefit from a self-service option. If a specific business activity can save costs, we'll help pinpoint that and measure how well agent.

The two goals aren't mutually exclusive. Both customers and agents want a fast interaction and quick resolution. To meet those customer expectations, customer service representatives need to solve problems quickly to create positive customer experiences. A technology like Tethr helps you create satisfied customers,  increase customer satisfaction rates, and elevate customer service quality while also providing a roadmap to more efficient contact centers.  Customers want interactions fast and effortless. By using Tethr's advanced customer analytics, you can optimize call center agents' performance, identify reasons for unnecessary calls and long calls and work with contact center leadership to make changes to improve metrics.

Tethr helps with contact center cost reduction strategies, but it is more than just that. It is a robust platform that allows you to monitor every part of your customer journey and customer experience, automate your quality analysis and call auditing processes. In addition, Tethr recognizes and tracks thousands of moments in conversations, from issue resolution and explicit customer satisfaction.