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Do real-time call analytics help? Only if you use them the right way

Call analytics software has evolved to include real-time agent assist options. Yet, many of them create more problems without delivering real results.

Sara Yonker

May 16, 2023

Most popular articles

We used AI to identify $100k+ savings for contact centers

Our new feature, Root Cause AI, analyzes the reasons behind long AHT and finds ways to save operational costs

Sara Yonker

July 20, 2022

Customer service agents tried to build rapport with customers. It didn't work like they thought.

Should agents try to build a relationship with customers they’re serving? We used our AI platform to analyze conversations to get a definitive answer.

Sara Yonker

October 10, 2022

Why can’t I get my sales to close? JOLT Rx can tell you

As we enter Q4, the pressure on sales people to get deals signed intensifies. So why are the sales that seemed like a perfect fit stalling?

Sara Yonker

October 17, 2022

How can AI make customer service better? 5 types of AI-powered customer service software to know about

Learn about the different software solutions that use AI to enhance customer service

Sara Yonker

May 2, 2023

What are real-time call analytics?

AI can help remove the conversation lags, bad information, or confusion with real-time insights and real-time agent assist.

Sara Yonker

April 17, 2023

Tethr launches Tethr Live - a flexible, focused real-time call analytics solution

We're introducing Tethr Live, a real-time version of our conversation intelligence platform

Robert Beasley

April 11, 2023

How to improve customer loyalty in a recession - 4 strategies for 2023

3 strategies to keep customers happy when they're faced with difficult economic times

Sara Yonker

April 4, 2023

How credit unions can improve member experience

Accurately measure your member experience so you can work to improve it.

Sara Yonker

March 29, 2023

How to measure potential costs savings in your contact center using AI

Learn about Tethr's newest ways to automatically measure cost savings

Carl Schultze

March 20, 2023

The smarter way to cut customer support spending

If you’re feeling the pressure to streamline your operating expenses, it’s easy to cut costs the way businesses always have. Learn how to do it the smart way.

Sara Yonker

March 13, 2023

Is the economy hurting your customers? 4 ways to tell

Think you know your customers? The economy could make them unpredictable.

Sara Yonker

March 6, 2023

Why so many contact center agents quit (and how to fix it)

High agent turnover? Learn the reasons why it happens and 4 ways to prevent your agents from quitting.

Sara Yonker

February 27, 2023

Learn how the power of conversation intelligence and AI can transform your business

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Tethr blog

Do real-time call analytics help? Only if you use them the right way

Most popular articles

We used AI to identify $100k+ savings for contact centers

Customer service agents tried to build rapport with customers. It didn't work like they thought.

Why can’t I get my sales to close? JOLT Rx can tell you

How can AI make customer service better? 5 types of AI-powered customer service software to know about

What are real-time call analytics?

Tethr launches Tethr Live - a flexible, focused real-time call analytics solution

How to improve customer loyalty in a recession - 4 strategies for 2023

How credit unions can improve member experience

How to measure potential costs savings in your contact center using AI

The smarter way to cut customer support spending

Is the economy hurting your customers? 4 ways to tell

Why so many contact center agents quit (and how to fix it)

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Learn how the power of conversation intelligence and AI can transform your business