latest post
Learn about Tethr's newest ways to automatically measure cost savings
Carl Schultze
March 20, 2023
Should agents try to build a relationship with customers they’re serving? We used our AI platform to analyze conversations to get a definitive answer.
Sara Yonker
October 10, 2022
Our new feature, Root Cause AI, analyzes the reasons behind long AHT and finds ways to save operational costs
July 20, 2022
How do agents perform over chat compared to phone calls? We dove deep to find out.
January 2, 2023
Contact center
If you’re feeling the pressure to streamline your operating expenses, it’s easy to cut costs the way businesses always have. Learn how to do it the smart way.
March 13, 2023
Customer Experience
Think you know your customers? The economy could make them unpredictable.
March 6, 2023
High agent turnover? Learn the reasons why it happens and 4 ways to prevent your agents from quitting.
February 27, 2023
Research indicates that most contact centers are full of the wrong types of people performing the job.
February 20, 2023
A 3 step framework for how your agents should act when apologies seem necessary
Steve Trier
February 13, 2023
Compliance and QA
Once you automate your QA with conversation analytics and capture information from 100% of your customer interactions, shift your QA team’s focus to higher
February 6, 2023
Watch out for the four main stress sources for contact center agents and learn how to avoid them
January 31, 2023
January 23, 2023
Here's 6 ways to show your customer-facing team you trust them.
January 18, 2023
Get the latest insights from the Tethr team and level up the metrics that matter!
