Quality assurance for the digital age.

We’ve reimagined QA for the age of automation, with research-backed insights and a little machine learning.

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How does it work?

Tethr’s platform tracks every call, analyzes your data faster than a team of dedicated data scientists, and then delivers insights you can act on.

Learn more about our QA technology
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Your service and support teams: Now faster, cheaper, and better.

Service Team QA Scorecard and Tethr Effort Index

Improve coaching opportunities

Get right to the heart of what’s causing customer churn, and coach agents with targeted insights in order to fix it for good.

Discover upsell/cross-sell opportunities

Use data regarding your customers’ real needs to drive sales across departments.

Reduce cost of service

Cut the cost of repeat contacts by learning how to solve customer problems on the first call.

Increase loyalty

Understand what drives quality in your calls, and learn how to keep your customers loyal.

“With Tethr, we saw a 75% reduction in listening labor, enabling 4x increase in coaching interactions with 100% call coverage.”
QA Leader, Fortune 100 insurance company

Quality assurance resources

Ready to see what Tethr can do for your QA team?

Frequently asked questions

What’s the role of a conversion intelligence and analytics platform in quality assurance?

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With modern technology, you don’t need a manual quality assurance process. Instead of auditing only a select group of conversations with your customers, conversation intelligence platforms can analyze 100% of those conversations, automatically.   This gives you a deeper understanding of how customers interact with your call center agents and company and how your agents meet QA standards. A robust, comprehensive platform can track every customer conversation and provide detailed insights. By tracking customer conversations on every service channel, you can get never-before-available insight on how agents and teams handle customers issues and concerns, without the manual work., A good platform will identify trends and highlight the areas you should focus on to quickly improve the customer experience. In addition, the platform should be able to integrate with your existing quality assurance tools, giving you a complete picture of how your contact center performs. With the right platform in place, you can be confident that your quality assurance strategy is based on the most accurate and up-to-date data available.

How does a conversion intelligence and analytics platform like Tethr work?

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Tethr is an advanced platform that uses machine learning and predictive analytics to help businesses improve customer experience and conversions. The platform ingests data from multiple sources, including chat logs, call center records, and case data. It then uses this raw, unstructured data to build models of customer behavior, eliminating the manual work on listening to a sample of calls or collecting surveys to ensure agents met standards. The platform also provides insight into which factors drive customer frustration, how successful agents resolve issues quickly, and where additional coaching is needed, Tethr is constantly learning and evolving, making it an invaluable tool for any business that wants to improve its customer experience.

How can a conversion intelligence and analytics platform increase sales?

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Any business that wants to succeed must constantly strive to increase sales. There are many ways to achieve this goal, but one of the most effective is to use a conversion intelligence and analytics platform. These platforms provide valuable insights from your customer conversations, allowing businesses to identify areas where they can improve the customer experience and increase conversion rates. Discover which sales objections are hardest for reps to overcome, the most effective rebuttals, and which sales pitches have the highest conversion rates. Using these insights, you can coach your sales team to close deals faster and more effectively than ever before. By using a conversion intelligence and analytics platform, businesses can gain a significant advantage in the highly competitive world of sales.

How can an analytics platform help increase customer loyalty?

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Acquiring a new customer costs five times more than retaining an existing customer. In order to keep customers coming back, businesses need to constantly monitor and analyze customer behavior to anticipate and solve issues. However, it takes a lot of manual work to gather and analyze customer interactions, which is where an analytics platform comes in. By automatically ingesting data and providing insights into customer trends, platforms like Tethr help businesses adjust their strategies to better suit their customers' needs. In addition, an analytics platform can help businesses identify which customers are at risk of churning. By understanding why these customers are dissatisfied, businesses can take steps to address the issues and improve customer satisfaction. Ultimately, using a conversational analytics platform is an effective way to increase customer loyalty and reduce costs.

How do I track customer feedback using an analytics platform?

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Disjointed customer feedback makes it difficult to know what action to take and what projects to prioritize. Implementing a conversation intelligence platform allows you to track every piece of customer feedback, so you can monitor trends and tap into the voice of the customer. s. There are a number of analytics platforms that can help you do this. These platforms allow you to see how customers interact with your contact center agents and provide valuable insights into what people are saying about your brand. Instead of relying on surveys that have low completion rates or manually sampling conversations, conversational analytics platforms allow you to analyze 100% of your customer interactions- automatically. Get detailed dashboards on customer sentiment, agent scorecards, and QA reports, and use these to improve your contact center performance.