Jan 9, 2024
Shep Hyken highlights our recent blog post, 6 Contact Center Automation Trends for 2024, as a top pick for the week.
Nov 13, 2023
Shep Hyken highlights Tethr's new Ebook: "The death of the customer survey… and what comes next" as a top pick for the week
Oct 16, 2023
Learn how global ecommerce leader Thrasio is working with Tethr, CX Effect, and others to drive industry-leading CSAT.
Jul 20, 2023
ComputerTalk and Tethr announce strategic partnership.
May 11, 2023
Tethr interprets the unscripted and maintains awareness of a constant stream of customer conversations across multiple contact channels, from phone calls, to chat, emails, social media and feedback forms.
Apr 18, 2023
Tethr Live is an innovative tool for analyzing real-time conversations. It provides valuable insights from the Tethr platform to customer interactions in progress, using agent assist prompts to guide contact center representatives towards swift and efficient resolutions.
Apr 11, 2023
Tethr couples real-time insights and in-the-moment agent assistance with research-backed post-call analytics.
Mar 28, 2023
Learn how using AI to analyze customer journeys can improve your automated customer support
Mar 27, 2023
Learn why customer service teams need a contact center analytics platform.
Dec 13, 2023
Tethr named Hot Vendor in conversational AI by Aragon Research at Transform 2023, the independent research company's annual awards ceremony.
Jul 11, 2023
ComputerTalk and Tethr partner to bring integrated AI-based conversation analytics to the Microsoft Teams contact center ecosystem
Apr 11, 2023
Tethr Live brings insights from the Tethr platform to customer conversations as they occur with agent assist prompts that help contact center representatives steer conversations toward faster, easier resolution.
Nov 2, 2022
Glia and Tethr announced a strategic partnership to help companies improve their customer experience
Oct 24, 2022
Tethr announced winners of the first CXcellence Awards, recognizing achievements among its users in customer experience as part of National Customer Service Week, Oct. 3-7, 2022.
Sep 20, 2022
JOLTRx enables businesses to analyze their sales conversations and identify customer indecision.
Aug 23, 2022
Tethr and DCM Insights, a customer engagement research and advisory firm, announced today a strategic partnership that will help businesses understand and improve their customer experience and unlock growth.The partnership continues a long-standing relationship—focused on research into the science of customer engagement—between Tethr and Matt Dixon and Ted McKenna, now founding partners of DCM Insights.
Jun 30, 2022
Tethr, the leading AI-powered conversation intelligence platform, today launched its Zero Touch offering, which includes a free trial giving users self-service access to the platform and in-depth analytics of their own customer conversations.