In the news

Jun 11, 2024

Introducing Creovai: Formerly Tethr & Awaken Intelligence

Tethr and Awaken Intelligence have merged to create Creovai: a new company that will focus on delivering AI-powered contact center software.

Mar 6, 2024

Forbes: Building A Chatbot? 20 Expert Tips To Ensure It Works As Intended

Advice from Tethr CEO Robert Beasley on building a chatbot

Jan 9, 2024

Top 5 Customer Service & CX Articles for Week of January 8, 2024

Shep Hyken highlights our recent blog post, 6 Contact Center Automation Trends for 2024, as a top pick for the week.

Nov 13, 2023

Top 5 Customer Service & CX Articles for Week of November 13, 2023

Shep Hyken highlights Tethr's new Ebook: "The death of the customer survey… and what comes next" as a top pick for the week

Oct 16, 2023

Thrasio Builds Team and Tech Stack for Customer Obsession

Learn how global ecommerce leader Thrasio is working with Tethr, CX Effect, and others to drive industry-leading CSAT.

Jul 20, 2023

ComputerTalk and Tethr Partner to Mine Customer Interactions for Conversational Intelligence

ComputerTalk and Tethr announce strategic partnership.

May 11, 2023

Tethr: Intelligent analytics for responsive customer experience

Tethr interprets the unscripted and maintains awareness of a constant stream of customer conversations across multiple contact channels, from phone calls, to chat, emails, social media and feedback forms.

Apr 18, 2023

Future of Work News: Tethr Live: A Real-Time Conversation Analytics Solution That Helps Agents, Not Distracts Them

Tethr Live is an innovative tool for analyzing real-time conversations. It provides valuable insights from the Tethr platform to customer interactions in progress, using agent assist prompts to guide contact center representatives towards swift and efficient resolutions.

Apr 11, 2023

Tethr Launches Tethr Live for Real-Time Agent Assist

Tethr couples real-time insights and in-the-moment agent assistance with research-backed post-call analytics.

Mar 28, 2023

Forbes: AI-Powered Customer Support Is Broken: We Can Use AI To Help

Learn how using AI to analyze customer journeys can improve your automated customer support

Mar 27, 2023

Streetwise Journal: The Benefits of Using Contact Center Analytics

Learn why customer service teams need a contact center analytics platform.

Feb 1, 2023

Forbes: Why Sales Teams Should Talk To Indecisive Customers Differently

Sales teams need to understand how past regrets and uncertainty affect the sales process

Nov 11, 2022

Forbes: Your Company Already Owns The Most Powerful Source Of Big Data

Companies generate massive amounts of data about their customers and use that to create custom experiences tailored to individual preferences.

Sep 20, 2022

MarTech Cube: Tethr announces JOLTRx, to analyze sales conversations

Tethr launches new dashboards that enable businesses to analyze their sales conversations

Sep 14, 2022

Forbes: Want to make customers happy? Understand what they hate

CEO Robert Beasley's guest post for Forbes about understanding customer frustrations

Aug 4, 2022

CIO Applications Magazine: Tethr launches Zero Touch Conversation Intelligence

CIO Applications magazine spotlights the introduction of Tethr's Zero Touch platform and free 30 day trial.

Jun 30, 2022

Harvard Business Review: Stop Losing Sales to Customer Indecision

Read how researchers used Tethr to uncover truths about lost and stalled sales (and what to do about it)

Jun 30, 2022

Tethr named one of the "Machine Learning Companies You Should Know" by Builtin

Builtin names Tethr a top company making use of machine learning

Jun 3, 2021

Forbes: 15 Emerging Technologies Sure to Change How the Business Development Industry Operates

Stay on top of industry changes to stay ahead of the market.

Feb 4, 2021

Harvard Business Review: 4 Behaviors that Boost Inbound Sales

Learn how the best salespeople close deals

Sep 21, 2020

Delivering Happiness: Supporting Customer Service Through the Coronavirus Crisis | AI Insights from Tethr

Matt Dixon joins the Delivering Happiness team for their podcast on customer service.

Sep 14, 2020

Training Magazine: (Virtually) Walking in Our Customers’ Shoes

Behaviors really matter within the customer experience as they are a direct determinant of how your customers feel when engaging with your company.

Aug 27, 2020

retailbiz: AI is helping facilitate remote customer service teams––Here’s how

In an era of COVID, here are three ways that AI is helping to facilitate remote customer service teams, and helping to increase efficiencies with it.

Aug 19, 2020

BizCatalyst360: Life during quarantine 12: Customer service during COVID

COVID-19 has overwhelmed lives and livelihoods around the globe. For vulnerable individuals and the customer teams that serve them, it has also forced a rethinking of what customer care means.

Aug 17, 2020

DestinationCRM: J.D. Power and Tethr Collaborate to Fuel Customer Experience Insights

Tethr partnered with J.D. Power to launch Conversation Analyzer, a diagnostic tool to identify actionable insights hidden in phone calls, chats, and other customer service interactions.

Jul 31, 2020

ContactCenterWorld: Calls in the Time of Crisis

Richard Stevenson, CEO of our partner Red Box, talks to ContactCenterWorld about the pressures on contact centers during a pandemic.

May 27, 2020

Enterprise AI: Deep Learning Boosts Call Center Speech Recognition During the Covid-19 Crisis

How AI helped call centers adapt during the Covid-19 crisis

May 21, 2020

CommercialIntegrator: Challenging sales times call for using challenger sales method

Matt Dixon explains how sales organizations should build constructive tension with customers and prospects, getting them to think in new ways.

May 8, 2020

Toister Blog: Four ways to create an effortless customer service experience

The research started as a quest to discover the most effective ways to delight customers. It soon took an unexpected turn. Matt Dixon and his colleagues found that delighting customers didn't pay.

May 4, 2020

TechTarget: Customer service agents, chatbots dial up empathy in pandemic

Contact centers are finding that customer service agents working from home and the chatbots that assist them need to keep up with rapidly evolving customer needs in order to maintain quality of service. Tethr chimes in with advice.

Apr 8, 2020

Supporting customer service through the coronavirus crisis

Read this article on supporting customer service through the coronavirus crisis by our Tethr's Matt Dixon, Ted McKenna and Gerardo de la O, published by HBR.

Feb 14, 2020

CrmXchange: CCW Nashville 2020 - Solution providers and end users harmonize in Music City

CCW Winter, the first event on the CX/contact center calendar, took place in Nashville and was attended by professionals and leading organizations like Tethr.

Nov 8, 2019

UC Today: The top 10 vendor partnerships of 2019

Red Box and Tethr make UC Today's 2019 list of top vendor partnerships.

Apr 3, 2019

Wall Street Journal: Everyone hates customer service. This is why.

Discover why customer service suffers a bad reputation and what Tethr does to combat it.

Feb 21, 2019

RTInsights: Now, AI can give you an edge… in negotiations

AI is capable of performing many tasks that enhance human labor and thinking. Can it provide an advantage in the negotiation process as well?

Dec 1, 2018

Reinventing customer service

Reawakening customer service strategies means happier customers, happier agents and more profit. Tethr's Chief Product & Research Officer Matt Dixon weighs in on the matter via this HBR article.

Aug 15, 2018

c|net: How T-Mobile rebuilt its customer service to be less sucky and more about you

T-Mobile's customer care centers aren't like most. Matthew Dixon, Chief Product and Research Officer for Tethr, weighs in.

Feb 1, 2017

Kick-ass customer service

Learn how to reach new CS heights in this HBR article, coauthored by our Chief Product Research Officer, Matt Dixon.

Aug 1, 2010

Stop trying to delight your customers

When it comes to service, companies create loyal customers primarily by helping them solve their problems quickly and easily., not by dazzling them. Read more in our Chief Product & Research Officer, Matt Dixon's, HBR published article.