Jul 20, 2023
ComputerTalk and Tethr announce strategic partnership.
May 11, 2023
Tethr interprets the unscripted and maintains awareness of a constant stream of customer conversations across multiple contact channels, from phone calls, to chat, emails, social media and feedback forms.
Apr 18, 2023
Tethr Live is an innovative tool for analyzing real-time conversations. It provides valuable insights from the Tethr platform to customer interactions in progress, using agent assist prompts to guide contact center representatives towards swift and efficient resolutions.
Apr 11, 2023
Tethr couples real-time insights and in-the-moment agent assistance with research-backed post-call analytics.
Mar 28, 2023
Learn how using AI to analyze customer journeys can improve your automated customer support
Mar 27, 2023
Learn why customer service teams need a contact center analytics platform.
Feb 1, 2023
Sales teams need to understand how past regrets and uncertainty affect the sales process
Nov 11, 2022
Companies generate massive amounts of data about their customers and use that to create custom experiences tailored to individual preferences.
Sep 20, 2022
Tethr launches new dashboards that enable businesses to analyze their sales conversations
Sep 14, 2022
CEO Robert Beasley's guest post for Forbes about understanding customer frustrations
Aug 4, 2022
CIO Applications magazine spotlights the introduction of Tethr's Zero Touch platform and free 30 day trial.
Jun 30, 2022
Read how researchers used Tethr to uncover truths about lost and stalled sales (and what to do about it)
Jun 30, 2022
Builtin names Tethr a top company making use of machine learning
Jun 3, 2021
Stay on top of industry changes to stay ahead of the market.
Feb 4, 2021
Learn how the best salespeople close deals
Sep 21, 2020
Matt Dixon joins the Delivering Happiness team for their podcast on customer service.
Sep 14, 2020
Behaviors really matter within the customer experience as they are a direct determinant of how your customers feel when engaging with your company.
Aug 27, 2020
In an era of COVID, here are three ways that AI is helping to facilitate remote customer service teams, and helping to increase efficiencies with it.
Aug 19, 2020
COVID-19 has overwhelmed lives and livelihoods around the globe. For vulnerable individuals and the customer teams that serve them, it has also forced a rethinking of what customer care means.
Aug 17, 2020
Tethr partnered with J.D. Power to launch Conversation Analyzer, a diagnostic tool to identify actionable insights hidden in phone calls, chats, and other customer service interactions.
Jul 31, 2020
Richard Stevenson, CEO of our partner Red Box, talks to ContactCenterWorld about the pressures on contact centers during a pandemic.
May 27, 2020
How AI helped call centers adapt during the Covid-19 crisis
May 21, 2020
Matt Dixon explains how sales organizations should build constructive tension with customers and prospects, getting them to think in new ways.
May 8, 2020
The research started as a quest to discover the most effective ways to delight customers. It soon took an unexpected turn. Matt Dixon and his colleagues found that delighting customers didn't pay.
May 4, 2020
Contact centers are finding that customer service agents working from home and the chatbots that assist them need to keep up with rapidly evolving customer needs in order to maintain quality of service. Tethr chimes in with advice.
Apr 8, 2020
Read this article on supporting customer service through the coronavirus crisis by our Tethr's Matt Dixon, Ted McKenna and Gerardo de la O, published by HBR.
Feb 14, 2020
CCW Winter, the first event on the CX/contact center calendar, took place in Nashville and was attended by professionals and leading organizations like Tethr.
Nov 8, 2019
Red Box and Tethr make UC Today's 2019 list of top vendor partnerships.
Apr 3, 2019
Discover why customer service suffers a bad reputation and what Tethr does to combat it.
Feb 21, 2019
AI is capable of performing many tasks that enhance human labor and thinking. Can it provide an advantage in the negotiation process as well?
Dec 1, 2018
Reawakening customer service strategies means happier customers, happier agents and more profit. Tethr's Chief Product & Research Officer Matt Dixon weighs in on the matter via this HBR article.
Aug 15, 2018
T-Mobile's customer care centers aren't like most. Matthew Dixon, Chief Product and Research Officer for Tethr, weighs in.
Feb 1, 2017
Learn how to reach new CS heights in this HBR article, coauthored by our Chief Product Research Officer, Matt Dixon.