Learn how you can reduce operational costs in your contact center by using Tethr
Watch the discussion between CEO Robert Beasley and CX Effect CEO Andrew Pryfogle
Learn how Tethr can automate and improve your QA process
Lean how Tethr analyzes your chat conversations
Watch this quick video to learn more about customer effort benchmarking within Tethr's platform.
Learn how to take your business to the next level by allowing Tethr to analyze your customer interactions.
Download this benchmarking feature info sheet to learn how Tethr allows you can see your team’s effort scores mapped against leading competitors.
Watch this video from the 2020 Qualtrics XM Partner Summit to learn how Voice iQ powered by Tethr works and how our customers are using it for success.
Modernize agent performance measurement with the customer in mind. Learn everything you need to know about the Agent Impact Score (AIS) in our guide. Learn how AIS drives outcomes that companies actually care about: retention, share of wallet and advocacy.
Check out three examples of how customers can drive real downstream action to improve CX using Tethr's out-of-the-box scoring features paired with world-class workflow tools.
Tethr gives you the ability to automatically track operational metrics like volume intake and average handle time, and agent and customer behaviors such customer escalation or compliance measures from the agent. See for yourself in this demo!
Learn how businesses are using the Tethr Effort Index (TEI) rather than traditional post-interaction surveys to decipher and track the customer experience and identify issues and potential fixes.
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