Tether analyzes your conversation data for signs of churn risk and delivers insights to a ChurnRx dashboard, helping you proactively address service issues and improve the customer experience.
Understand the top reasons your customers leave and take a data-driven approach to reducing churn
Monitor and address leading indicators of churn to increase customer loyalty and lifetime value
Measure the effectiveness of agent behaviors and save offers, and coach agents to better assist at-risk customers
Start with pre-built reports for immediate impact and customize your ChurnRx dashboard to reflect your goals and KPIs
Use Tethr’s ChurnRx to hone in on the reasons customers leave and determine what your business can do to reduce churn risk.
Track leading indicators of churn across 100% of customer conversations
Send automatic notifications to escalation teams any time a customer mentions canceling
Identify the top causes of churn risk and prioritize the right actions to address them
Automatically evaluate agents on language and behaviors proven to impact churn risk
Determine which agents are most effective at saving customers and which agents need additional coaching
Discover the top reasons for churn and how your contact center can overcome them
Identify the most successful save offers and train agents to use them
Track cancellation requests and save attempts to measure progress toward goals and find areas for improvement
"Tethr is our first stop to understand not only what our members are saying but what's driving those comments and what we can do to improve that and get ahead of that curve right away."