The only research-backed platform that delivers automated insights from your customer conversations.
Tethr automatically surfaces relevant insights from every customer conversation, and displays information in easy-to-use dashboards.
Broad and intelligent search capabilities with a simple user interface.
Our always-learning AI engine surfaces insights on every call, while protecting sensitive customer data.
Tethr alerts you to the most important information via easy-to-customize email, SMS, or app notifications.
It’s easy to share information and collaborate across teams with the Tethr platform, thanks to seamless integrations and elegant interface.
Analyze every conversation
Minimize customer churn
Enable multichannel insights
Reduce customer effort
Our conversation analytics are best-in-class. We provide proprietary conversation scores on every call, based on nearly a decade of research into customer conversations in service, sales, and CX.
TEI is the market’s best indicator of loyalty in channels where customers seek service and support. This AI-derived metric measures the effort in each customer interaction, based on more than 250 independent variables and 10,000+ combinations of distinct phrases and utterances.
The Agent Impact Score (AIS) provides immediate insights into the agent side of the CX equation, connecting agent performance directly to measurable business outcomes. With more than 160 variables tracked, AIS scores deliver a high-definition snapshot of agent behaviors across your organization.
Don’t see your scoring solution listed? No problem. Our team can create custom score configurations based on your organization’s needs, so that you can keep all your existing metrics for success. The only difference is that now you’ll be able to view and track them all with unparalleled precision inside of the Tethr platform.
Start surfacing insights on day one with Tethr’s easy-to-use interface. Simply connect your data streams using our pre-built integrations to feed the machine, and watch the scores roll in.
Thanks to years of training and research, Tethr knows what metrics really matter to your bottom line. Cut through the clutter with our informed analysis—and learn what behaviors your top performers use with customers.
Distribute your new action-oriented insights anywhere in the organization with one of our many integrations. That’s coachable data delivered automatically to your dashboard, inbox, CRM, or sales tool.
Sync and share insights from one end of the organization to the other. We integrate with Qualtrics—the leading Experience Management System—as well as Customer Relationship Management systems, like Salesforce, to simplify and automate your business processes.
Listening made simple through on-premise and cloud-based integrations. Plus, Tethr scales on demand, utilizing flexible and reliable cloud computing to assist businesses of any size.
Our two-way integrations make it easy to ship data both in and out. Check out our integration page for a complete list of the CRM, BI and CX management tools we work with.
Tethr is PCI Level 1 and SOC 2 compliant and satisfies the requirements for GDPR.