Learn how to coach your agents to become top performers and what to look for in new hires
Comparing the CX of chat and phone calls
Revolutionize your customer service in the digital age.
Find out what makes fraudbots so dangerous, and how you can protect your customer data now.
While Tethr is the only customer listening solution that was built for the everyday user, data scientists also love the platform...
The people side of the AI is more important than most companies realize; artificial intelligence only works when coupled with human intelligence to inform, interpret and leverage it.
Learn how a credit union improved member experience in the midst of a merger
Learn how a Fortune 50 telecommunications company uses Tethr to uncover unprecedented insights into the sales and marketing process.
Learn how a leading automotive DMS (Dealership Management Software) technology solution uses Tethr to go beyond traditional QA methods to improve call center performance.
Go beyond the pages with the author of The Effortless Experience, Matt Dixon. This is your chance to get access to exclusive insights, connect with Effortless Experience experts, and network with your peers.
The original customer effort score was invented more than 10 years ago. But today, much has changed across the customer care and CX landscape. Now, one of its original creators—who has spent the last 3 years applying world-class AI/machine learning technology to measure effort from all of its varied angles—looks back to its foundational principles and forward to its future applications.
What common issues create effort for your customers? Learn how to spot + avoid them.
Learn the difference between empathy, apologies and the advocacy statements your customers want to hear.
Stop apologizing - Learn what your customers want to hear
Join us to hear how BCU ranks in the top 5% in positive agent behaviors and uses benchmarking to reduce customer effort and drive overall business performance.
Learn how Tethr can automate and improve your QA process
Download this one-pager to learn how our custom QA scoring methodology works and stacks up against others in the marketplace.
Watch this tech talk featuring Tethr's own Ted Mckenna and Red Box's Pete Ellis from the 2020 Convergence Summit.
In our final segment about the JOLT Effect, we discuss the data-proven methods that top performers use
In episode 2 of our podcast series on The JOLT Effect, learn what customer decision is and how to detect it
In Part 1 of our JOLT podcast, learn how the research for JOLT took place
Lean how Tethr analyzes your chat conversations
Watch this quick video to learn more about customer effort benchmarking within Tethr's platform.
