Learn how to improve your first-call resolution with conversation intelligence.
Watch this webinar to see how credit union MX leaders are using Tethr to transform QA in their contact centers.
Learn what to look for when evaluating conversation intelligence platforms.
Find out what makes fraudbots so dangerous, and how you can protect your customer data now.
While Tethr is the only customer listening solution that was built for the everyday user, data scientists also love the platform...
Learn how automating QA allowed BCLC to reduce costs and elevate agent roles and performance, leading to happier customers
Learn how a credit union improved member experience in the midst of a merger
Learn how a Fortune 50 telecommunications company uses Tethr to uncover unprecedented insights into the sales and marketing process.
Learn how to improve agent performance, find your ideal agent, and reshape the conversations you have with customers
Learn how to coach your agents to become top performers and what to look for in new hires
Go beyond the pages with the author of The Effortless Experience, Matt Dixon. This is your chance to get access to exclusive insights, connect with Effortless Experience experts, and network with your peers.
The original customer effort score was invented more than 10 years ago. But today, much has changed across the customer care and CX landscape. Now, one of its original creators—who has spent the last 3 years applying world-class AI/machine learning technology to measure effort from all of its varied angles—looks back to its foundational principles and forward to its future applications.
What common issues create effort for your customers? Learn how to spot + avoid them.
Discover how to improve member experience in your credit union call center.
Listen to member experience leaders at 3 credit unions discuss what's ahead
How do layoffs, high inflation rates, and economic hardships affect your customers? Find out and get a plan to recession-proof your contact center.
Learn how Tethr can automate and improve your QA process
Download this one-pager to learn how our custom QA scoring methodology works and stacks up against others in the marketplace.
In our final segment about the JOLT Effect, we discuss the data-proven methods that top performers use
In episode 2 of our podcast series on The JOLT Effect, learn what customer decision is and how to detect it
In Part 1 of our JOLT podcast, learn how the research for JOLT took place
Discover how Tethr helps credit unions quickly and efficiently approve member experience.
Learn how you can reduce operational costs in your contact center by using Tethr
Watch the discussion between CEO Robert Beasley and CX Effect CEO Andrew Pryfogle
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