Press Releases

Jun 4, 2024

Tethr and Awaken Intelligence join forces to accelerate contact center modernization

Now called Creovai, the combination of two leaders in conversation intelligence and agent experience creates an AI-powered, contact center software powerhouse

Apr 4, 2024

Etech And Tethr Strengthen Partnership To Transform Conversation Insights

Etech has announced it has doubled its investment in Tethr’s AI-powered conversation analytics software.

Dec 13, 2023

Tethr Receives "Hot Vendor" Award for Conversational AI by Aragon Research

Tethr named Hot Vendor in conversational AI by Aragon Research at Transform 2023, the independent research company's annual awards ceremony.

Jul 11, 2023

ComputerTalk and Tethr partner to improve contact center performance

ComputerTalk and Tethr partner to bring integrated AI-based conversation analytics to the Microsoft Teams contact center ecosystem

Apr 11, 2023

Tethr announces Tethr Live, a real-time agent assist solution

Tethr Live brings insights from the Tethr platform to customer conversations as they occur with agent assist prompts that help contact center representatives steer conversations toward faster, easier resolution.

Nov 2, 2022

Glia and Tethr Partner to Deliver Enhanced Analytics for Digital Customer Service

Glia and Tethr announced a strategic partnership to help companies improve their customer experience

Oct 24, 2022

Tethr recognizes achievements in customer service with CXcellence Awards

Tethr announced winners of the first CXcellence Awards, recognizing achievements among its users in customer experience as part of National Customer Service Week, Oct. 3-7, 2022.

Sep 20, 2022

Tethr announces JOLT Rx

JOLTRx enables businesses to analyze their sales conversations and identify customer indecision.

Aug 23, 2022

Tethr and DCM Insights form partnership to help organizations use conversation intelligence to improve sales

Tethr and DCM Insights, a customer engagement research and advisory firm, announced today a strategic partnership that will help businesses understand and improve their customer experience and unlock growth.The partnership continues a long-standing relationship—focused on research into the science of customer engagement—between Tethr and Matt Dixon and Ted McKenna, now founding partners of DCM Insights.

Jun 30, 2022

AI platform Tethr announces Zero Touch conversation intelligence

Tethr, the leading AI-powered conversation intelligence platform, today launched its Zero Touch offering, which includes a free trial giving users self-service access to the platform and in-depth analytics of their own customer conversations.

Jun 30, 2022

Conversation Analytics leader Tethr secures $15 million in funding

Tethr has announced a $15 million funding round led by IAG Capital Partners.

Jun 15, 2021

Challenger Inc. and Tethr Sign Strategic Partnership

Companies partner to combine Tethr's research-backed conversation intelligence platform and Challenger's Effortless Experience Capabilities Builder for customer service training.

Nov 17, 2020

The Northridge Group and Tethr announce strategic partnership to help businesses make smarter decisions using Voice of the Customer data

Partnership delivers a comprehensive and robust set of customer experience solutions to clients

Aug 14, 2020

J.D. Power and Tethr collaborate to fuel customer experience insights

J.D. Power and Tethr are launching Conversation Analyzer–a new diagnostic that combines J.D. Power’s leading industry intelligence, data, and benchmarks with the voice of customer insights delivered from Tethr to help organizations explore and pinpoint the specific areas needing attention to improve customer experience.

Jun 23, 2020

Tethr announces Ralph de la Vega to join Advisory Board

Veteran telecommunications-industry executive Ralph de la Vega has joined Tethr's Advisory Board.

Sep 18, 2019

Tethr raises $15 million to fuel rapid growth

New funds will be used to build on market momentum, as well as to expand sales and marketing efforts. Find out more in our press release.

Jun 24, 2019

Tethr and Red Box announce partnership to accelerate and simplify the delivery of voice of customer analytics solution

Then partnership enables companies to leverage captured customer conversations from across the enterprise, maximizing the value of their voice channel.

Jun 21, 2019

Tethr raises the bar on voice of customer analytics with launch of Tethr Essentials

Tethr raises the bar on voice of customer analytics with launch of Tethr Essentials, the market’s easiest-to-use and most prescriptive conversation intelligence product.

Jun 21, 2019

Tethr announces Tethr Effort Index, the industry’s first machine learning-driven, predictive measure of customer loyalty

Tethr's new scoring index tracks customer effort on every customer interaction, enabling real time action on issues affecting loyalty.

Mar 6, 2019

Tethr announces partnership with Qualtrics for next-gen CX measurement and management

The combination of Tethr’s ability to quickly surface rich, actionable CX insights from conversational data with the well-known power of the Qualtrics Experience Management platform, benefits all CX leaders. Find out how in our announcement.

Oct 12, 2018

Senior telecom industry leaders join Tethr board

Telecom industry leaders join Tethr board to help drive the next wave of AI-enabled communications innovation.

Jun 20, 2018

Tethr adds to leadership team to capitalize on rapid growth and demand for AI-based communications intelligence

Strategic executive hires to build on company momentum and propel product, research and marketing initiatives.

Oct 24, 2017

Tethr secures $15M in funding to fuel growth and innovation of AI-driven conversation intelligence platform

Tethr, the conversation intelligence company, has raised $15 million in Series A funding led by Grotech Ventures with participation from MissionOG and a number of strategic investors.

Press releases