Tethr Blog

Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Capacity announces the acquisition of Creovai to strengthen conversation intelligence and real-time agent guidance capabilities.

Greg Taylor

October 16, 2025

Most popular articles

Tethr and Awaken Intelligence join forces as Creovai

Tethr and Awaken Intelligence are becoming Creovai, bringing together best-in-class conversation analytics and real-time agent assistance.

Robert Beasley

June 3, 2024

Move over, post-call surveys: AI-powered CSAT is here

Tethr's CSATai predicts a CSAT score for every customer conversation--eliminating the need for surveys.

Carl Schultze

August 30, 2023

The future of generative AI models in conversation intelligence

Tethr is testing GenAI applications to help contact center leaders find and act on conversation insights even more efficiently.

Adam Larsen

October 31, 2023

The TEI ABCs: How TEI gives Agents the tools to navigate tough interactions

Do you know your Tethr Effort Index (TEI) ABCs?

Ashley Sava

June 17, 2020

Now presenting: A guide to the Tethr Effort Index (TEI)

The Tethr Effort Index (TEI) is a powerful and substantial tool. Are you ready to dive into all facets of TEI?

Ashley Sava

June 16, 2020

What is the Tethr Effort Index? An AI-based effort metric

The Tethr Effort Index (TEI) is an AI-based effort metric, measuring the effort for each customer interaction based on more than 100 independent variables and …

Ashley Sava

June 12, 2020

How to build rapport in customer service calls

Every interaction plays a part in a customer’s perception of your organization.

Ashley Sava

June 9, 2020

7 tricks to maintain contact center morale

Does your contact center need a morale boost? Improve and maintain contact center morale and reduce stress using these strategies.

Ashley Sava

June 5, 2020

Building a CX team: Essential skills for success

If your organization doesn’t have a team dedicated to customer experience, it might be time to build one.

Ashley Sava

June 4, 2020

The top 9 strategies for call center agent training

Upgrade your call center agent training so they can upgrade the service they provide to your customers. Here are some tips

Ashley Sava

May 28, 2020

AI and CX: Artificial intelligence is changing the CX game. Here's how.

Harnessing AI-empowered strategies to improve CX is about knowing what works for your business to help you do more and become more for your customers.

Ashley Sava

May 27, 2020