Supercharge the enterprise with revenue-generating insights.
Tethr provides insights—with a zoom lens from enterprise to agent—as to what drives your sales conversion, improves your share of wallet and avoids customer disloyalty.
Voice-of-Customer insights that produce measurable results
Correlate improved sales conversion to sales rep behavior with precision. Get a full view of how offer content is delivered, the timing and frequency of what is actually said, and the proficiency of objection handling.
Promoter or detractor?
Correlate positive or negative movement in NPS to the behaviors that underpin customer experience and ultimately, your incentive compensation.
Learn why your offers work (or don’t) and why. Specifically, uncover what’s creating high effort for your clients and fueling disloyalty.
Whether it be white glove service or self-service, acquire the insights necessary to fine-tune your customer experience to ultimately realize your brand promise.
See the big picture
Monitor everything your customers and salespeople are saying, at a glance. See why sales aren't moving to completion, how customers are responding to different sales methods and which agents are performing best.
Every spoken word is searchable
Unlock a world of insights by searching your calls. Find micro and macro sales objections, then send to your marketing team to respond. Plus, see what your best agents are saying that makes the sale every time. Best yet, Tethr auto-detects the most important insights for you, doing the search and providing results all on its own.
Every call made insightful
See the heart of Tethr in action. Break down each call into a fully transcribed, analyzed and searchable conversation. Identify key points in the call (offers, probing questions, sales objections, etc.), search the call for key words, and collaborate with your teams and agents using notes and comments.
Stay in the loop
Tethr will text or email one or multiple people when specific events occur on calls to keep your entire enterprise in the loop. Add comments directly to the timeline to discuss certain events and create conversation about what's working in your calls and what's not.
Integrate voice data with your sales data
Easily align powerful voice insights with your own sales and performance reporting to show how changes taking place in calls impacts the revenue of the organization. Even better, respond to customers in a timely manner once their voice insights are dropped instantly into your CRM.
Getting started with Tethr is easy
Proven engagement model
- We work with you to set focal points for measurable results
- Our analysts embed with your team to drive success
- Tethr plugs into your existing technology infrastructure - no rip and replace
- Through our libraries and playbooks, we tune Tethr to your business
Partner with your advisors
- Leverage decades of human intelligence and research from trusted advisors, built into Tethr
- Surface insights that help you pinpoint and prioritize customer issues
- Implement tailored insight libraries to drive out-of-the-box value
- Establish a sustainable coaching model for your team
Enable sustainable value
- Move the voice of the customer to the center of the enterprise
- Use Tethr’s AI-enabled insights and playbooks to transform your processes
- Deliver meaningful insights that lead to lasting change and increase business performance
- Leverage customer insights to enable ongoing digital transformation
TruGreen partners with Tethr to turn sales team into superstarts
10%Improvement in call conversion
7%Increase in sales retention rates
25%More second-year representatives
11%Increase in rep commissions