Resources

CSAT Survey on Trial: Rethinking Voice-of-the-Customer Insights

4 CX experts weigh in on whether the CSAT survey still has value (and how AI can help).

Webinar

The complete QA automation toolkit

We've compiled the tools you need to modernize QA in your contact center.

Ebook

Customer Effort

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AI

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Customer Effort: Through an AI Lens

Podcast

Listen here

Sales

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4 behaviors that boost inbound sales

Podcast

Listen now

QA

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A QA solution that actually works

2024-02-13

Whitepaper

Top ten customer effort and experience FAQs

Customer Experience

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Customer Effort

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Top ten customer effort and experience FAQs

Guide

New tech for new problems: How Tethr + Deepgram are helping customer care and CX navigate the COVID crisis

Contact Center

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New tech for new problems: How Tethr + Deepgram are helping customer care and CX navigate the COVID crisis

Webinar

QA

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Reimagining QA in the "new normal"

Video

Tethr + City National Bank: Work Different

Customer Experience

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Tethr + City National Bank: Work Different

Webinar

Sales

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Salesforce + Tethr = Customer Listening

Video

When self service fails: The price you pay for channel switching

Customer Experience

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Customer Effort

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When self service fails: The price you pay for channel switching

Webinar

A complete guide to the Agent Impact Score (AIS)

Using Tethr

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A complete guide to the Agent Impact Score (AIS)

2022-11-22

Guide

Tethr demo: Automating contact center scorecards

QA

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Using Tethr

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Tethr demo: Automating contact center scorecards

Video

Product demo: Building reports and dashboards

Using Tethr

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Product demo: Building reports and dashboards

2022-11-22

Video

Utilities

Spark Energy manages compliance risk and streamlines the sales experience with Tethr

2024-01-16

Case Study

Credit unions

TwinStar Credit Union builds for the future with Tethr

Case Study

Consumer goods & services

Thrasio automates QA and enhances its CX with Tethr

2024-06-12

Case Study

Consumer goods & services

TruGreen partners with Tethr to turn sales team into superstars

Case Study

Utilities

Tethr helps major utility company automate QA through AI

2024-02-06

Case Study

Other

Private firm secures big opportunities with Tethr's help

Case Study

Other

How MetTel uses Tethr to measure and improve the customer experience

Case Study

Other

Improving call center performance with Tethr

Case Study

Credit unions

Improving the member experience at Connexus Credit Union

2024-04-05

Case Study

Consumer goods & services

How BCLC automated QA and improved agent performance

Case Study

Consumer goods & services

Optimizing and enabling sales with Tethr