Using Tethr

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Product demo: Building reports and dashboards

Learn how to easily build reports and dashboards within the Tethr platform, and then effortlessly share that information with relevant parties throughout your entire organization.

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A complete guide to the Tethr Effort Index (TEI)

The Tethr Effort Index (TEI) enables companies to track customer effort at a conversation-level and immediately drill down into high-effort interactions tha spark disloyalty and churn.

Product demo: Understanding sales pitch effectiveness

Learn how to surface trends in your conversion rate, show averages and potential sales volume by team or agent and quickly see the results of A/B tested pitches within Tethr.

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Tethr demo: Building categories with ease

Building a new custom category in the Tethr platform is easy. Whether you are looking for insights on a specific product line or new campaign, creating a new category is fast and simple.

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Taking action with the Tethr Effort Index

Learn three specific actions to take with TEI to reduce disloyalty and improve your customer experience.

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Product demo: Customer interactions

Check out this quick product demo by Steve Trier, Tethr's Chief Customer & Strategy Officer, for a detailed look at how customer calls appear in Tethr and how the platform surfaces actionable insights from individual customer interactions.

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How customers use the Tethr Effort Index

There are three powerful ways that customers are using the Tethr Effort Index (TEI). Discover how the TEI has helped guide leading businesses to success in our video.

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What the Tethr Effort Index Measures

Are you wondering what the Tethr Effort Index (TEI) actually measures? We walk you through how customers can apply Tethr insights to drive action across their organizations in our video.

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Enterprise listening vs. speech analytics

Tethr is working with CX leaders to accelerate their customer listening and help them understand what is driving the outcomes they care about most. Learn how enterprise listening gives businesses a boost in this video.

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Qualtrics Voice iQ: Powered by Tethr

Tethr powers the modern listening enterprise, makes surfacing insights super easy and works inside Qualtrics. Get the details here.

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Enabling CX leaders to listen to their customers

Tethr works with CX leaders to accelerate their customer listening and help them understand what is driving the outcomes they care about most. How can Tethr help your CX journey? Find out in our video!

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PCI Redaction: Compliance Reimagined

Tethr’s enterprise-class security strengthens clients’ position with the achievement of PCI V3.2 LI. The cloud-based platform makes client data even more secure with automatic redaction of both audio and transcript content, completely eliminating the information.