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Tethr: Intelligent analytics for responsive customer experience

Tethr interprets the unscripted and maintains awareness of a constant stream of customer conversations across multiple contact channels, from phone calls, to chat, emails, social media and feedback forms.

Future of Work News: Tethr Live: A Real-Time Conversation Analytics Solution That Helps Agents, Not Distracts Them

Tethr Live is an innovative tool for analyzing real-time conversations. It provides valuable insights from the Tethr platform to customer interactions in progress, using agent assist prompts to guide contact center representatives towards swift and efficient resolutions.

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Tethr Launches Tethr Live for Real-Time Agent Assist

Tethr couples real-time insights and in-the-moment agent assistance with research-backed post-call analytics.

Forbes: AI-Powered Customer Support Is Broken: We Can Use AI To Help

Learn how using AI to analyze customer journeys can improve your automated customer support

Streetwise Journal: The Benefits of Using Contact Center Analytics

Learn why customer service teams need a contact center analytics platform.

Forbes: Why Sales Teams Should Talk To Indecisive Customers Differently

Sales teams need to understand how past regrets and uncertainty affect the sales process

Forbes: Your Company Already Owns The Most Powerful Source Of Big Data

Companies generate massive amounts of data about their customers and use that to create custom experiences tailored to individual preferences.

Glia and Tethr Partner to Deliver Enhanced Analytics for Digital Customer Service

Glia and Tethr announced a strategic partnership to help companies improve their customer experience

Tethr recognizes achievements in customer service with CXcellence Awards

Tethr announced winners of the first CXcellence Awards, recognizing achievements among its users in customer experience as part of National Customer Service Week, Oct. 3-7, 2022.

Tethr announces JOLT Rx

JOLTRx enables businesses to analyze their sales conversations and identify customer indecision.

MarTech Cube: Tethr announces JOLTRx, to analyze sales conversations

Tethr launches new dashboards that enable businesses to analyze their sales conversations

Forbes: Want to make customers happy? Understand what they hate

CEO Robert Beasley's guest post for Forbes about understanding customer frustrations