ComputerTalk and Tethr announce strategic partnership.
ComputerTalk and Tethr partner to bring integrated AI-based conversation analytics to the Microsoft Teams contact center ecosystem
Tethr interprets the unscripted and maintains awareness of a constant stream of customer conversations across multiple contact channels, from phone calls, to chat, emails, social media and feedback forms.
Tethr Live is an innovative tool for analyzing real-time conversations. It provides valuable insights from the Tethr platform to customer interactions in progress, using agent assist prompts to guide contact center representatives towards swift and efficient resolutions.
Tethr couples real-time insights and in-the-moment agent assistance with research-backed post-call analytics.
Learn how using AI to analyze customer journeys can improve your automated customer support
Learn why customer service teams need a contact center analytics platform.
Sales teams need to understand how past regrets and uncertainty affect the sales process
Companies generate massive amounts of data about their customers and use that to create custom experiences tailored to individual preferences.
Glia and Tethr announced a strategic partnership to help companies improve their customer experience
Tethr announced winners of the first CXcellence Awards, recognizing achievements among its users in customer experience as part of National Customer Service Week, Oct. 3-7, 2022.
JOLTRx enables businesses to analyze their sales conversations and identify customer indecision.
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