Eliminating channel switching, improve the customer experience and reduce the cost of service by mining customer conversation data.
In this webinar, Tethr's Matt Dixon, Chief Product and Research Officer, and Ted McKenna, SVP of Product, shared Tethr's findings and recommendations for navigating customer interactions during the pandemic.
To provide a better customer experience, companies need to constantly listen to their customers to truly understand what they need and want. This largely untapped dataset can provide a wealth of insights that help improve business performance far beyond the contact center.
