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Agent coaching workshop

Learn how to improve agent performance, find your ideal agent, and reshape the conversations you have with customers

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The complete toolkit to improve agent performance

Learn how to coach your agents to become top performers and what to look for in new hires

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Chat vs. Voice: The Ultimate Guide

Comparing the CX of chat and phone calls

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The future of customer chat

Revolutionize your customer service in the digital age.

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Webinar: What happens when agents apologize

Learn how your agents' apologies and empathy affects your customers.

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Podcast: How RLI empowers its agents to deliver great customer service

RLI won the CXcellence Award for Agent empowerment. Learn why

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Customer Contact Center Stats You Need to Know

What does the average company experience in its contact center? Get an infographic with the stats.

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Reshaping Customer and Agent Experience with Etech and Tethr

In this on-demand webinar, you'll learn more about using AI and human intelligence to improve the customer experience.

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Your Guide to TethrRx

TethrRx uses machine learning to analyze 100% of your customer interactions to provide prescriptive insights to the people in your organization who need them.

Aligning agent performance to business outcomes

Check out this on-demand webinar to learn how the Tethr Effort Index (TEI) and our new Agent Impact Score (AIS) are enabling organizations to unlock details on how the specific contributions agents make are tied to business outcomes, overcoming many of the challenges with traditional QA scorecard-approaches to performance management.

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Product demo: Understanding repeat contacts

Just how is Tethr able to help you understand repeat contacts? Learn how Tethr gives businesses the ability to easily keep track of repeat call volume, understand what is driving those repeat calls and see which agent behaviors are helping or hurting their metrics in our demo.

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A buyer's guide to voice analytics

This guide unpacks the three biggest pitfalls of voice analytics investments and offers guidance to help companies avoid common missteps and reap the benefits of this powerful technology.