Learn how automating QA allowed BCLC to reduce costs and elevate agent roles and performance, leading to happier customers
Learn how a credit union improved member experience in the midst of a merger
Learn how a Fortune 50 telecommunications company uses Tethr to uncover unprecedented insights into the sales and marketing process.
Learn how a leading automotive DMS (Dealership Management Software) technology solution uses Tethr to go beyond traditional QA methods to improve call center performance.
Download the case study to learn how MetTel created a uniform customer experience by measuring and improving the quality of calls in their contact center using the Tethr platform.
The ongoing work and life disruptions brought on by COVID-19 continue to place new and evolving burdens on contact centers and customers alike. Leading companies are deploying conversational intelligence technology to analyze interactions in ways that wouldn't have been possible even just a few years ago. And it matters—a lot, in fact—just how customer interaction data is processed, organized and analyzed.Check out this recording of our live panel discussion to learn more about how Tethr and Deepgram combine to mine unstructured interaction data in an unparalleled manner.
What does it mean to be client obsessed? Watch this in-depth discussion between Matt DIxon, Tethr's Chief Product & Research Officer, and Jacqueline Lance, SVP of CX Insights at City National Bank, as they explore the answer to that question.
As the midwest's largest social security disability firm, Minnesota-based Hoglund, Chwialkowski & Mrozik, PLLC receives thousands of calls every day. The firm decided to work with Tethr to identify the opportunities that were hidden in their large call volume.
Learn more about how BCU is using Tethr to improve member experience in our webinar.
With millions of uncaptured data points coming into the call center, BCU needed to dive deeper into the everyday conversations occurring with their members. Within a matter of months, Tethr helped BCU develop a new lens into member service and meet aggressive organizational goals.
Knowing that they were were sitting on a gold mine of dark, unstructured data in the form of customer phone conversations, TruGreen knew they needed to deploy a scalable, easy-to-use communications intelligence platform to help turn that information into actionable insights.
As one of the nation's largest energy providers, supplying 1.4 million customers in the Southern United States, a major utility company called on Tethr to help get its short-staffed team to increase efficiency and keep costs low while keeping customer satisfaction high.
