Tethr Blog

Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Capacity announces the acquisition of Creovai to strengthen conversation intelligence and real-time agent guidance capabilities.

Greg Taylor

October 16, 2025

Most popular articles

Tethr and Awaken Intelligence join forces as Creovai

Tethr and Awaken Intelligence are becoming Creovai, bringing together best-in-class conversation analytics and real-time agent assistance.

Robert Beasley

June 3, 2024

Move over, post-call surveys: AI-powered CSAT is here

Tethr's CSATai predicts a CSAT score for every customer conversation--eliminating the need for surveys.

Carl Schultze

August 30, 2023

The future of generative AI models in conversation intelligence

Tethr is testing GenAI applications to help contact center leaders find and act on conversation insights even more efficiently.

Adam Larsen

October 31, 2023

5 common reasons for customer churn (And what to do about them)

Customer churn, often referred to as customer disloyalty, refers to the customers who stop doing business with you, cancel your company’s product or service,…

Abigail Sims

January 8, 2021

Quality Assurance (QA) is a people problem, not an automation problem

Quality assurance (QA) is not a new concept. It’s a decades old process that spans many industries.

Ted McKenna

December 14, 2020

Ready to eliminate recontacts? Stop asking this question.

Want to understand what’s causing your customers to call back repeatedly? In this post, we discuss how you can work to eliminate customer recontacts …

Matt Dixon

December 7, 2020

Focusing on tonal sentiment analysis alone is failing your customer conversation analysis strategy

In the era of advanced customer listening, tonal voice of customer sentiment analysis offers a lot less business value than it might suggest.

Carolyn Elder

November 13, 2020

Looking to reduce customer effort? Do these three things first

Working to reduce customer effort can feel like a monumental task, especially for big companies with legacy business processes, policies, systems, or companies…

Matt Dixon

November 5, 2020

Tethr + Deepgram: New tech for new problems

Managing and improving contact center performance and customer experience has never been more important—and more challenging—than now.

Caitlin Jordan

November 4, 2020

The Modern CX Summit 2020 is almost here: One day, endless inspiration!

We’re eight months into this pandemic—and all the challenges that come with it—but the importance of providing a great customer experience has not diminished.

Caitlin Jordan

October 19, 2020

The limitations of using text analytics to analyze conversations

We are often asked about the difference between traditional text analytics tools and the type of conversation analytics Tethr provides.

Ted McKenna

October 15, 2020

The anatomy of an effortless customer interaction

In a forever pandemic-changed world where the quality of your company’s customer service and experience means the difference between surviving or thriving, …

Carolyn Elder

October 3, 2020

Learn how the power of conversation intelligence and AI can transform your business

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Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Most popular articles

Tethr and Awaken Intelligence join forces as Creovai

Move over, post-call surveys: AI-powered CSAT is here

The future of generative AI models in conversation intelligence

5 common reasons for customer churn (And what to do about them)

Quality Assurance (QA) is a people problem, not an automation problem

Ready to eliminate recontacts? Stop asking this question.

Focusing on tonal sentiment analysis alone is failing your customer conversation analysis strategy

Looking to reduce customer effort? Do these three things first

Tethr + Deepgram: New tech for new problems

The Modern CX Summit 2020 is almost here: One day, endless inspiration!

The limitations of using text analytics to analyze conversations

The anatomy of an effortless customer interaction

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