Tethr Blog

Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Capacity announces the acquisition of Creovai to strengthen conversation intelligence and real-time agent guidance capabilities.

Greg Taylor

October 16, 2025

Most popular articles

Tethr and Awaken Intelligence join forces as Creovai

Tethr and Awaken Intelligence are becoming Creovai, bringing together best-in-class conversation analytics and real-time agent assistance.

Robert Beasley

June 3, 2024

Move over, post-call surveys: AI-powered CSAT is here

Tethr's CSATai predicts a CSAT score for every customer conversation--eliminating the need for surveys.

Carl Schultze

August 30, 2023

The future of generative AI models in conversation intelligence

Tethr is testing GenAI applications to help contact center leaders find and act on conversation insights even more efficiently.

Adam Larsen

October 31, 2023

Want to improve customer service agent performance? Stop hiring the wrong people

Research indicates that most contact centers are full of the wrong types of people performing the job.

Sara Yonker

February 20, 2023

Why empathy statements fail: The truth about customer service

A 3 step framework for how your agents should act when apologies seem necessary

Steve Trier

February 13, 2023

How to take call auditing to the next level with QA automation

Once you automate your QA with conversation analytics and capture information from 100% of your customer interactions, shift your QA team’s focus to higher

Sara Yonker

February 6, 2023

How to improve the employee experience in contact centers

Watch out for the four main stress sources for contact center agents and learn how to avoid them

Sara Yonker

January 31, 2023

Want your customers to trust your company? Start by trusting your customer care team.

Here's 6 ways to show your customer-facing team you trust them.

Sara Yonker

January 18, 2023

You can reduce confusion by 70% in your customer support channels just by doing this

Conversations over chat had less confusion and fewer misunderstandings

January 9, 2023

5 reasons your agents perform better over chat

How do agents perform over chat compared to phone calls? We dove deep to find out.

Sara Yonker

January 2, 2023

5 biggest improvements Tethr made in 2022

Here’s a look at some of the innovations Tethr launched in 2022

Sara Yonker

December 26, 2022

How efficiently are your agents resolving customer issues over chat?

Learn how Tethr's Interaction Switch Score measures chat efficiency.

Carl Schultze

December 19, 2022

Learn how the power of conversation intelligence and AI can transform your business

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Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Most popular articles

Tethr and Awaken Intelligence join forces as Creovai

Move over, post-call surveys: AI-powered CSAT is here

The future of generative AI models in conversation intelligence

Want to improve customer service agent performance? Stop hiring the wrong people

Why empathy statements fail: The truth about customer service

How to take call auditing to the next level with QA automation

How to improve the employee experience in contact centers

Want your customers to trust your company? Start by trusting your customer care team.

You can reduce confusion by 70% in your customer support channels just by doing this

5 reasons your agents perform better over chat

5 biggest improvements Tethr made in 2022

How efficiently are your agents resolving customer issues over chat?

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Learn how the power of conversation intelligence and AI can transform your business