Tethr Blog

Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Capacity announces the acquisition of Creovai to strengthen conversation intelligence and real-time agent guidance capabilities.

Greg Taylor

October 16, 2025

Most popular articles

Tethr and Awaken Intelligence join forces as Creovai

Tethr and Awaken Intelligence are becoming Creovai, bringing together best-in-class conversation analytics and real-time agent assistance.

Robert Beasley

June 3, 2024

Move over, post-call surveys: AI-powered CSAT is here

Tethr's CSATai predicts a CSAT score for every customer conversation--eliminating the need for surveys.

Carl Schultze

August 30, 2023

The future of generative AI models in conversation intelligence

Tethr is testing GenAI applications to help contact center leaders find and act on conversation insights even more efficiently.

Adam Larsen

October 31, 2023

How to improve call center coaching with conversation intelligence

Conversation intelligence software delivers agent performance insights from every customer interaction.

Madeline Jacobson

December 6, 2023

How (and why) conversation intelligence is a digital customer service solution

See why businesses are shifting to digital-first customer service and how conversation intelligence improves the omnichannel service experience.

Victoria Beverly

November 29, 2023

How to automate call center QA

Learn how you can use Tethr's QA automation and Evaluations features to increase efficiency and improve call center performance.

Carl Schultze

November 20, 2023

State of the union: 4 credit union technology trends impacting member experience

Learn about the top 4 trends impacting MX, including QA automation and voice-of-the-member initiatives.

Victoria Beverly

November 15, 2023

Are customer surveys dead? 3 survey limitations and how to overcome them

Learn how businesses are overcoming survey limitations with AI and machine learning.

Madeline Jacobson

November 9, 2023

The future of generative AI models in conversation intelligence

Tethr is testing GenAI applications to help contact center leaders find and act on conversation insights even more efficiently.

Adam Larsen

October 31, 2023

Predictive analytics in the call center: Staying in front of customer needs

Leading call centers are using predictive analytics to proactively help their customers and streamline operations.

Madeline Jacobson

October 18, 2023

How managers can use conversation intelligence to drive business results

See how managers can use conversation intelligence to make data-driven decisions, increase efficiency, and improve CX.

Madeline Jacobson

October 11, 2023

Call center automation: How to improve your customer service

Wondering how to automate customer service tasks? (Or even if you should) We’ve identified six areas where automation can improve

Madeline Jacobson

October 4, 2023

Learn how the power of conversation intelligence and AI can transform your business

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Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Most popular articles

Tethr and Awaken Intelligence join forces as Creovai

Move over, post-call surveys: AI-powered CSAT is here

The future of generative AI models in conversation intelligence

How to improve call center coaching with conversation intelligence

How (and why) conversation intelligence is a digital customer service solution

How to automate call center QA

State of the union: 4 credit union technology trends impacting member experience

Are customer surveys dead? 3 survey limitations and how to overcome them

The future of generative AI models in conversation intelligence

Predictive analytics in the call center: Staying in front of customer needs

How managers can use conversation intelligence to drive business results

Call center automation: How to improve your customer service

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