Tethr Blog

Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Capacity announces the acquisition of Creovai to strengthen conversation intelligence and real-time agent guidance capabilities.

Greg Taylor

October 16, 2025

Most popular articles

Tethr and Awaken Intelligence join forces as Creovai

Tethr and Awaken Intelligence are becoming Creovai, bringing together best-in-class conversation analytics and real-time agent assistance.

Robert Beasley

June 3, 2024

Move over, post-call surveys: AI-powered CSAT is here

Tethr's CSATai predicts a CSAT score for every customer conversation--eliminating the need for surveys.

Carl Schultze

August 30, 2023

The future of generative AI models in conversation intelligence

Tethr is testing GenAI applications to help contact center leaders find and act on conversation insights even more efficiently.

Adam Larsen

October 31, 2023

Ensure adherence to call center regulations with speech analytics

Ensuring compliance to the long list of call center regulations out there can be challenging for many call centers, particularly for Business Process …

Dean Cruse

August 6, 2018

Tethr at the 2018 AI Growth Summit: Do you know what makes your best sellers different?

In this 35 minute recorded session from the 2018 AI Growth Summit, Tethr’s Chief Product and Research Officer, Matt Dixon and Chief Customer Officer, Steve …

Dean Cruse

July 30, 2018

What tech analysts aren’t telling you about AI-based speech analytics

The one article every potential buyer of AI-based speech analytics should read before they do anything—before they talk to a vendor or issue an …

Matt Dixon

July 6, 2018

Avoid fines for compliance failure with speech analytics

In June of 2018, it was announced that Bank of America Corp.’s Merrill Lynch unit had agreed to pay $15.7 million to settle allegations made by the Securities…

Tethr Marketing

June 27, 2018

Use AI to fix call center QA, not just automate it

Few processes are more broken in today’s customer service department than quality assurance (QA). Today, we'll discuss how and why to use AI to fix call …

Matt Dixon

June 14, 2018

Reason codes, IVR data and customer loyalty: Do they really work?

Your customers call you with a specific need or problem they want you to solve.

Steve Trier

February 27, 2018

Tethr Secures $15M in Funding to Fuel Growth and Innovation of AI-Driven Conversation Intelligence

At this very moment, customers are sharing important information directly with companies during phone conversations.

Tethr Marketing

October 24, 2017

Recording calls? You’re sitting on a mountain of insight!

A few years ago, I served as a business development leader for a large Fortune 500 retailer with 1000+ stores that was introducing a new digital movie service …

Mike Mings

February 8, 2017

Which type of service rep is best for your company?

Identify and train your team to deliver an Effortless Experience with CEB + Tethr. How do you know which type of service rep is best for your company?

Mike Mings

January 13, 2017

Learn how the power of conversation intelligence and AI can transform your business

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Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Most popular articles

Tethr and Awaken Intelligence join forces as Creovai

Move over, post-call surveys: AI-powered CSAT is here

The future of generative AI models in conversation intelligence

Ensure adherence to call center regulations with speech analytics

Tethr at the 2018 AI Growth Summit: Do you know what makes your best sellers different?

What tech analysts aren’t telling you about AI-based speech analytics

Avoid fines for compliance failure with speech analytics

Use AI to fix call center QA, not just automate it

Reason codes, IVR data and customer loyalty: Do they really work?

Tethr Secures $15M in Funding to Fuel Growth and Innovation of AI-Driven Conversation Intelligence

Recording calls? You’re sitting on a mountain of insight!

Which type of service rep is best for your company?

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Learn how the power of conversation intelligence and AI can transform your business