Tethr blog

Upset customers don't want to hear these things

3 things upset customers don’t want to hear

Trying to calm customers down? It can make things worse.  When an upset customer contacts you to sort out their problems, you fight an uphill battle. If your customer service…

Abigail Sims
Stop apologizing to customers

Stop apologizing to your customers. Start advocating.

Should a customer service agent apologize when things go wrong? Here’s what our research found about what happens every time an agent says “I’m sorry.” Your customer calls, irate about…

Abigail Sims
Chat support

5 mistakes companies make with chat support

Do you offer live chat support or want to offer customer service chat? Make sure to avoid these pitfalls Adding chat support – or switching completely to chat support from…

Abigail Sims