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The fastest path to contact center improvement.

Lower costs, reduce churn and increase sales with insights from every customer conversation.

YOUR PATH STARTS HERE

There’s a goldmine of insights in your customer conversations- chats, calls, emails.

AI-based conversation intelligence from Tethr makes it easy to find what really matters and turn it into positive business outcomes.

Lower operational costs

Identify cost drivers in your contact center and drive them down.

  • Reduce average handle times, repeat contacts, and improve first-call resolution
  • Automate quality assurance processes and analyze 100% of your conversations
  • Find coachable insights to improve agent performance
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Reduce churn

Pinpoint what causes customer friction - and eliminate it.

  • Reduce customer effort
  • Improve customer loyalty and overall CX
  • Send targeted save offers to stop churn
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Increase sales

Discover the techniques top performers use to close the most business.

  • Identify the best-performing rebuttals to sales objections
  • Find opportunities for cross-sell, upsell, and special offers
  • Coach your whole team to sell like high performers
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Trusted by

Baxter credit union logo
BCLC logo
City National Bank logo
Connexus logo
Etech logo
Lutron logo
Mettel logo
Trugreen logo
Baxter credit union logo
BCLC logo
City National Bank logo
Connexus logo
Etech logo
Lutron logo
Mettel logo
Trugreen logo
“I’ve never used a customer care product that is as robust as Tethr, with as much flexibility, recognition, and cross-departmental use.”
Customer Care Manager, MetTel
27
%

Reduction in churn risk

218
%

Increase in sales conversions

28
%

Reduction in repeat callers

80
%

Reduction in QA call monitoring time

The Tethr Difference

Fast answers…

Prescriptive dashboards deliver insights into the questions that matter automatically, with easy integrations and minimal set-up. Quickly act on insights from your customer conversations with a single glance.

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To essential questions...

Prebuilt library with 1000s of models proven to improve CX. Insights you can trust, based on over a decade of industry-defining research into best practices for customer loyalty, sales conversion, customer churn, and agent performance.

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That help you focus.

Our AI scores and benchmarks every conversation against the performance of other companies and millions of interactions – prioritize the most pressing issues that provide the highest opportunities for improvement.

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Improve the metrics that matter.

Transform your customer conversations into your fastest, most reliable source of business intelligence.

G2 badges
“Enabled us to remove the old framework of manual quality evaluations”
"Delivers a faster path forward for improvements."
"Simple to use and share insights."
"Improved our credibility with our agents, improved our feedback, improved our training, and ultimately improved our performance with our customers."
"Out-of-the-box insights helped us coach our associates with quick improvement."
"The categories out of the box are amazing."
Read more of our customer reviews on G2

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