Our profound sympathy goes out to all those impacted by the circumstances surrounding COVID-19. Tethr continues to monitor the fast-moving developments regarding this pandemic. We have a Business Continuity Plan in place to reiterate Tethr’s dedication to our customers; uninterrupted, secure and resilient service being part of that commitment.
In order to demonstrate transparency, we are openly sharing details on our plans and how we carry them out while supporting the health and wellbeing of our employees.
The show must go on
Maintaining uninterrupted service is our priority. Our team is well positioned to work remotely, and work from home practices are already integrated into our culture. Using video communication, messaging, secure file storage and synchronization services, along with other Cloud tools, our teams will deliver an undisturbed cycle of work—regardless of whether or not they work out of the office. Our mission to continue delivering exceptional customer service will remain intact during this serious situation.
The welfare of our employees
Tethr will do whatever necessary to protect its employees. In order to keep our team safe as well as to support employees who must be at home with their families due to other closures, all Austin-based employees (Tethr’s headquarters) have been advised to work from home for the foreseeable future. Those outside of the Austin office will continue to thrive in their respective remote locations. We are suspending international travel and restricting non-essential domestic travel, as well as capping off large customer events and get-togethers. Anyone who is required and consents to traveling on behalf of Tethr must work remotely for a period of 14 days from the conclusion of their travel.
Tethr has asked its staff to disclose all travel plans to HR so they can monitor where employees are traveling to/from and how that may impact other employees. Until further notice, employees who are traveling for personal reasons must work remotely for a period of 14 days from the conclusion of their travel. Our candidate interviews will take place virtually indefinitely.
Tethr can benefit remote (or temporarily remote) call center customers
Tethr is an excellent tool to help manage call center agents remotely. Home-based agents need to be provided with the best tools and trained on how to use them. Tethr can help managers offer each rep a personalized training program based on actionable insight from their calls. Check out how to get the ball rolling here.
“We must push countries, all of us to fight as hard as they can to suppress this coronavirus,” Dr. Maria Van Kerkhove, WHO infectious disease epidemiologist, said in a statement on LinkedIn. “By doing so, you are saving lives. By doing so you’re buying more time for your hospitals to prepare. So do everything you can to be as aggressive as you can.”
Tethr wants to ensure we are doing our part to prevent this virus from spreading more. Aligned with our core value of Stewardship, we remain committed to ensuring the safety of our team while keeping the business moving forward. We are continuously monitoring guidance from the CDC and WHO and will update our employees with new information as necessary.