Unleash EPS-impacting value across the enterprise.
For pennies on the dollar, we're your 24/7 eyes and ears. No capital requirements, overall 5-15X ROI, non-mission critical and can be implemented in weeks. Meet Tethr, your perfect investment.
Actionable insights that produce measurable results
Tethr solves a decades-old problem by rapidly driving waste out of the customer experience value-chain by allowing you to see what you have never heard.
Churn and growth
Correlate known outcomes impacting top-line growth to the specific behaviors present - or absent - in your customer interactions.
Ensure you don’t end up on the front page, levied with a huge fine and decreased brand and market value. Tethr uncovers blind spots to cultural deterioration that impact employees and customers.
Maximize each and every dollar
Tethr gives you a direct line of sight to each agent so you can see who is making you the most money, how they're doing it and how it can be applied to train others.
Calls equate to cash
Detailed operational costs and ROI data at your fingertips is a gamechanger. With Tethr, you can make every dollar count by spending it in the right place at the right time. That's the benefit of real-time financial data analytics.
Improve the enterprise bottom line
Financial data at a granular level leaves no guesswork for you and the finance team. ROI is clear and can be tracked back to agent behavior, product performance or service experience. All the information is at your fingertips, ready to drive cost-efficiency.
Timely alerts never let issues slip by
Tethr will text or email one or multiple people when specific events occur on calls to keep your entire enterprise in the loop. Collaboration tools give the team the ability to understand what's working in your calls and what isn't working.
Tethr data where you need it, when you need it
Real-time reporting lets you know how customers are feeling and responding so you can project ROI and adjust accordingly. Tethr's API allows you to easily inject insights into your own financial reporting tools for a comprehensive view of the enterprise bottom line.
Getting started with Tethr is easy
Proven engagement model
- We work with you to set focal points for measurable results
- Our analysts embed with your team to drive success
- Tethr plugs into your existing technology infrastructure - no rip and replace
- Through our libraries and playbooks, we tune Tethr to your business
Partner with your advisors
- Leverage decades of human intelligence and research from trusted advisors, built into Tethr
- Surface insights that help you pinpoint and prioritize customer issues
- Implement tailored insight libraries to drive out-of-the-box value
- Establish a sustainable coaching model for your team
Enable sustainable value
- Unleash EPS-impacting value across the enterprise
- Use Tethr’s AI-enabled insights and playbooks to transform your processes
- Deliver meaningful insights that lead to lasting change and increase business performance
- Leverage customer insights to enable ongoing digital transformation