Supercharge the enterprise with insights that increase loyalty and reduce costs.
Imagine a world where customer calls are valued vs. despised. Use Tethr to transform the contact center into an insights center and drive operational excellence, agility and business relevance.
Solve customer issues faster, better train agents, and decrease call volumes—all resulting in happier, more loyal customers
Automate & augment QA
Surface real coaching opportunities automatically so you don’t have to spend hours listening through calls. Zero in on issues right when they happen and coach on-the-spot, turning frustrated agents into happy performers.
Effortless on demand
Improve customer loyalty, identify what's driving effort and correct broken behaviors and processes. Tethr will detect in exactly which situations your customers have high effort experiences, so you can train your agents to avoid them in the future.
Drive sustainable change by understanding customer issues, why and whether they matter. Customize your training efforts based on critical issues, who needs it and if it will move the needle.
Move your organization from a cost center to the boardroom. Uncover insights that have a true economic impact to the business well beyond the total budget of the contact center.
Know your call center in and out
Tethr's dashboard gives you an overhead view of everything that's happening in your call centers. See where customers are having the most high-effort calls, where agents are excelling and which channels are creating the most friction.
Learn from in-depth insights
Now that you have a taste of what's happening where, it's time to get down to the nitty-gritty. Tehtr's graph view will show you a more detailed picture of your customer service issues, including which agents and call centers are the biggest offenders.
Listen to your customers
Tethr gives you the power to be on every call, without having to be on every call. Search through a specific call archive to see exactly when your customers are experienceing friction or feeling dissatisfied with your customer service.
Immediate insights and alerts
Tethr gives you real-time, in-depth alerts for calls that don't go as smoothly as they should - so you can follow up with your call center agents immediately, not weeks later.
Voice insights pushed out to the enterprise
Customer intel is no longer locked within the walls of the call center. Tethr easily allows voice insights to be pulled into any of the organization's existing tools, finally infusing customer insights into each corner of the organization.
Getting started with Tethr is easy
Proven engagement model
- We work with you to set focal points for measurable results
- Our analysts embed with your team to drive success
- Tethr plugs into your existing technology infrastructure - no rip and replace
- Through our libraries and playbooks, we tune Tethr to your business
Partner with your advisors
- Leverage decades of human intelligence and research from trusted advisors, built into Tethr
- Surface insights that help you pinpoint and prioritize customer issues
- Implement tailored insight libraries to drive out-of-the-box value
- Establish a sustainable coaching model for your team
Enable sustainable value
- Evolve beyond the cost center - increase the business relevance of your organization
- Use Tethr’s AI-enabled insights and playbooks to transform your processes
- Deliver meaningful insights that lead to lasting change and increase business performance
- Leverage customer insights to enable ongoing digital transformation
Using insights from Tethr, BCU listens to member owners like never before
14%Increase in self- service education
80%Reduction in QA staff time allocation
3000%Increase in number of insights captured