Customer Care

Generate insights that increase customer loyalty and reduce costs.

Use Tethr to transform the contact center into an insights center and drive operational excellence, agility and business relevance.

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Solve customer issues faster, better train agents, and decrease call volumes—all resulting in happier, more loyal customers

Frontline enablement

Automatically surface impactful coaching opportunities. Zero in on issues right when they happen and coach on-the-spot.

Effort reduction

Improve customer loyalty by identifying what's driving customer effort and correct the broken behaviors and processes responsible.

Digital transformation

Drive sustainable change by understanding customer issues. Customize your training efforts based on critical issues, who needs it and if it will move the needle.

Voice of the customer

Listen in on every customer interaction through the power of machine learning, and gain unprecedented insight into the true voice of the customer.

Getting started with Tethr is easy

1

Proven engagement model

  • We work with you to set focal points for measurable results
  • Our analysts embed with your team to drive success
  • Tethr plugs into your existing technology infrastructure - no rip and replace
  • Through our libraries and playbooks, we tune Tethr to your business
2

Partner with your advisors

  • Leverage decades of human intelligence and research from trusted advisors, built into Tethr
  • Surface insights that help you pinpoint and prioritize customer issues
  • Implement tailored insight libraries to drive out-of-the-box value
  • Establish a sustainable coaching model for your team
3

Enable sustainable value

  • Evolve beyond the cost center – increase the business relevance of your organization
  • Use Tethr’s AI-enabled insights and playbooks to transform your processes
  • Deliver meaningful insights that lead to lasting change and increase business performance
  • Leverage customer insights to enable ongoing digital transformation
Customer Success Story

Using insights from Tethr, BCU listens to member owners like never before

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Solutions for the entire enterprise

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Let us show you how Tethr can help you drive rapid and sustainable transformation in your business.