As the midwest’s largest social security disability firm, Minnesota-based Hoglund, Chwialkowski & Mrozik, PLLC receives upwards of six thousand calls every day. The firm decided to work with Tethr to identify the opportunities that were hidden beneath their large call volume.
With objectives such as increasing referral revenue, mining case management data to identify profitable opportunities, optimizing lead flow and enhancing their quality assurance practices, Tethr was immediately put to the test.
“We had the feeling there were more opportunities that we weren’t catching but it was hard to say for sure,” Jason Adams, Hoglund Law Call Center Director, said.
Hoglund Law saw a 91 percent increase in outside firm referrals in just six weeks of using Tethr.
“With thousands of calls per day on a regular basis, sorting through them all would never have happened without Tethr,” Hoglund said.
To find out why Hoglund Law decided to go with Tethr, what milestones they reached and how they plan to continue to upgrade their practices, check out our case study.