A platform truly built around the voice of the customer

Equip your entire enterprise with powerful insights from customer phone calls and chats.

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Seamless integrations

Tethr painlessly consumes conversational data from the network, cloud or premise; using enterprise-class design to ensure security and privacy.

Insights driven by AI

Easily train Tethr to think like you do. No need for data scientists or expensive professional services support.

Scale on demand

Tethr’s cloud-first platform architecture provides a future-proof technical environment that can easily accommodate growth and change.

Accelerated results

Tethr’s industry starter kits and playbooks accelerate realization of improvements and provide a framework for continued improvement.

Out-of-box insights, dashboards and reports

Trained by leading research institutes

Tethr comes standard with hundreds of pre-built insight categories based on more than a decade of service, sales and CX research.

Not just what your data says, but what you should do about it

Tethr’s pre-configured dashboards help leaders immediately zero-in on the most leveraged opportunities for driving transformation.

Built for the citizen data scientist

The only voice analytics solution on the market that allows practitioners to create new, custom insight categories with the click of a button.

Tethr Effort Index (TEI)

The market’s first machine learning-based predictive customer effort score. TEI enables you to track customer effort at a conversation-level, and immediately drill down into high-effort interactions that are likely to create disloyalty and churn.

TEI is an AI-derived metric, which measures the effort for each customer interaction based on more than 200 independent variables and thousands of discrete phrases and utterances.

Unlike the traditional survey-based customer effort score (CES), TEI uses artificial intelligence/machine learning to accurately measure customer effort across 100% of your customer interactions.

TEI is a composite index that can be used to identify and reduce customer friction, improve rep performance and benchmark the relative ease of customer experiences.

Artificial intelligence meets the best of human intelligence

Teaching Tethr to listen to your customers on your behalf

Tethr understands the context of every conversation

Sales

Connect different sales pitches with sales results within customer conversations to learn which sales strategies are most effective.

Customer Experience

Relate agent behaviors to customer behaviors to understand how agents contribute to both positive and negative customer experiences.

Compliance

Gain visibility into how sequences of events within conversations occur to ensure that agents are compliant with key organizational policies and procedures.

Product

Gain visibility into how sequences of events within conversations occur to ensure that agents are compliant with key organizational policies and procedures.

An intuitive interface with intelligent features

Shared with your favorite CRM, BI and CX management tools

Tethr allows you to sync and share insights with all your favorite data management tools, including Qualtrics, Salesforce, Microsoft Dynamics, and so many more—fueling collaboration and enterprise-wide value for your entire team.

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Enterprise listening made simple through network and cloud-based integrations

Enterprise security

Tethr gives you complete data security utilizing industry best practices and enterprise grade encryption. Leveraging the power, scalability and security of Microsoft Azure, Tethr can scale on demand, ensuring flexible and reliable cloud computing.

https://tethr.com/wp-content/uploads/2018/07/pci_logo.png Level 1 certified

Tethr’s AI-powered redaction takes the guesswork out of PCI compliance, rendering call recordings “out of scope” for all PCI compliance audits.

https://tethr.com/wp-content/uploads/2018/07/hitrust_logo.png certified

Tethr ensures compliance with a multitude of security, privacy and regulatory measures to keep your data safe. This includes globally recognized standards, regulations and requirements, including ISO, NIST, PCI, HIPAA and state laws.

Solutions for the entire enterprise

Ready to see what Tethr can do for your business?

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