Tethr blog

Next issue avoidance: Resolving your customers’ second problem on the first call

You walk a customer through an issue, resolve their problem and wrap up the call. At that point, you consider the job done. But is it?

6 tips for contact center leaders to reduce churn risk

Discover 6 essential tips to defend your business against churn risk using conversation intelligence in your contact center.

How to improve CSAT scores in your call center

5 chat support tips to improve the customer experience

Follow these chat support tips to reduce friction for your customers and agents.

Every channel matters: How to use customer interaction data for a better customer experience

Learn how to enhance the customer experience by using data from every customer interaction channel for actionable insights and better service.

Types of AI in the contact center (and how they’re used)

Learn about the different types of AI in the contact center and how customer service teams can benefit from them.

Hot Wins webinar recap: How Thrasio uses AI and automation to improve the customer experience

Learn 3 takeaways to improve customer experiences from our webinar guest, Gershwin Exeter at Thrasio.

How to drive CX action from conversation insights

Learn how CX leaders can use conversation insights to drive business decisions across the organization.

How to improve the omnichannel customer experience: 5 tips for CX leaders

See how CX leaders can improve the omnichannel customer experience by tapping into customer insights.