latest post
Improve your call center coaching and give agents valuable feedback with these effective tips and real-life examples.
Victoria Beverly
April 24, 2024
Tethr's CSATai predicts a CSAT score for every customer conversation--eliminating the need for surveys.
Carl Schultze
August 30, 2023
Tethr is testing GenAI applications to help contact center leaders find and act on conversation insights even more efficiently.
Adam Larsen
October 31, 2023
Learn how insights from Tethr can help you spot churn risk factors and retain more customers.
August 1, 2023
Compliance and QA
Learn how conversation intelligence software uses AI to find and reduce sources of compliance risk.
Madeline Jacobson
February 28, 2024
Contact center
Turn your call scoring process from a check-the-box activity into a source of better customer experiences.
February 21, 2024
Add these 7 high-impact metrics to your call center quality assurance checklist to improve agent performance and CX.
February 14, 2024
AI
See how AI enables quality assurance automation and drives call center improvements.
January 31, 2024
Tethr's CTO delves into the potential risks of GenAI and how Tethr is working with contact center leaders to mitigate them.
January 26, 2024
Automated quality management frees up time for contact center managers and improves agent coaching.
January 17, 2024
Customer Experience
Six CX leaders share their perspectives on the automation trends that will shape the agent and customer experience in 2024.
January 3, 2024
High agent turnover? Learn how to improve your employee retention by reducing burnout.
December 19, 2023
Call center agent turnover is at its highest rate ever. Here's how to improve the agent experience and reduce attrition.
December 12, 2023
Get the latest insights from the Tethr team and level up the metrics that matter!