latest post
Improve your FCR using conversation intelligence software to get to the root cause of repeat calls.
Madeline Jacobson
September 27, 2023
Once you automate your QA with conversation analytics and capture information from 100% of your customer interactions, shift your QA team’s focus to higher
Sara Yonker
February 6, 2023
Learn how insights from Tethr can help you spot churn risk factors and retain more customers.
Carl Schultze
August 1, 2023
Pay attention to two types of chat metrics. Learn which ones matter.
November 30, 2022
Contact center
Call analytics software has evolved to include real-time agent assist options. Yet, many of them create more problems without delivering real results.
May 16, 2023
Customer Experience
Learn about the different software solutions that use AI to enhance customer service
May 2, 2023
AI can help remove the conversation lags, bad information, or confusion with real-time insights and real-time agent assist.
April 17, 2023
Company
Using Tethr
We're introducing Tethr Live, a real-time version of our conversation intelligence platform
Robert Beasley
April 11, 2023
3 strategies to keep customers happy when they're faced with difficult economic times
April 4, 2023
Accurately measure your member experience so you can work to improve it.
March 29, 2023
If you’re feeling the pressure to streamline your operating expenses, it’s easy to cut costs the way businesses always have. Learn how to do it the smart way.
March 13, 2023
Think you know your customers? The economy could make them unpredictable.
March 6, 2023
High agent turnover? Learn the reasons why it happens and 4 ways to prevent your agents from quitting.
February 27, 2023
Get the latest insights from the Tethr team and level up the metrics that matter!
