latest post
Learn about Tethr's newest ways to automatically measure cost savings
Carl Schultze
March 20, 2023
Should agents try to build a relationship with customers they’re serving? We used our AI platform to analyze conversations to get a definitive answer.
Sara Yonker
October 10, 2022
Our new feature, Root Cause AI, analyzes the reasons behind long AHT and finds ways to save operational costs
July 20, 2022
How do agents perform over chat compared to phone calls? We dove deep to find out.
January 2, 2023
Contact center
Conversations over chat had less confusion and fewer misunderstandings
January 9, 2023
Using Tethr
Here’s a look at some of the innovations Tethr launched in 2022
December 26, 2022
December 19, 2022
Keep customers satisfied and loyal by using lessons learned during decades in the call center
December 12, 2022
AI
Chatbots work better when you analyze how customers respond to them
December 6, 2022
Pay attention to two types of chat metrics. Learn which ones matter.
November 30, 2022
Fraudbots, which are chatbots operated by cybercriminals, attack customer support chat channels at scale, aiming to access sensitive customer data and obtain
November 14, 2022
Your customer support agents probably start every live chat with a simple question. “Who am I talking to?”
November 7, 2022
Get the latest insights from the Tethr team and level up the metrics that matter!
