Customer loyalty. It’s the white whale of the service world, ever more elusive here in the digital age. Your customers now have a wealth of product and service options just a few clicks away, and as a result, it has become almost impossible to keep a customer loyal. Strategies for building customer loyalty can be […] Read More
Tethr has incorporated CEB Effortless Experience insights into its AI engine or real-time customer insights from every phone call.
2.7 billion words are tweeted on Twitter every day. In contrast, over 420 billion words are spoken each day…
By the time the customer calls you it’s likely that there was an unmet need in another channel or they have an unresolved issue.