Tethr blog

Cloud-based enterprise listening: A new solution

Large enterprises – defined as an organization employing more than 1,000 call center agents – are increasingly moving to cloud-based contact center platforms and away from complex on-premise hardware and…

Dean Cruse
Reducing Customer Effort

The essential step most companies miss when reducing effort

Reducing customer effort has become a major focus for customer experience professionals in recent years after “The Effortless Experience” (co-authored by our own Chief Product & Research Officer, Matt Dixon) was published in 2013. The ideas and research…

Dean Cruse

4 ways innovators are using AI in insurance claims

Artificial Intelligence (AI) has piqued the interest of business leaders across all industries in recent years. Although the insurance industry has been slower in adopting AI into its processes and…

Tatiana Scripnic