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Do you know what campaigns and offers are driving your business?
In this 35 minute recorded session from the 2018 AI Growth Summit, Tethr’s Chief Product and… Read More
Tethr Blog
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Building a culture of compliance that effectively mitigates risk
A good compliance program is an indication of a good culture. In the financial industry, it is critical for businesses to demonstrate a good culture of compliance to maintain their reputation and gain the trust of clients, investors and regulators. Compliance failures can, and often times do, lead to colossal consequences. From time to time, […]
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Ensure adherence to call center regulations with speech analytics
Ensuring compliance to the long list of call center regulations out there can be challenging for many call centers, particularly for Business Process Outsourcers (BPOs)…
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Do you know what makes your best sellers different?
In this 35 minute recorded session from the 2018 AI Growth Summit, Tethr’s Chief Product and…
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Moving the voice of the customer to the center of your enterprise
VOICE OF THE CUSTOMER (or VoC) programs have gained popularity in the last few years as more and more businesses are focusing their goals around…
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Are real-time analytics essential for AI-based speech analytics solutions?
At the recent CUSTOMER CONTACT WEEK event in Las Vegas, nearly every potential customer we spoke to…
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What the tech analysts aren’t telling you about AI-based speech analytics
Customer service and CX leaders are understandably excited about the potential for AI-based speech
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BCU and Tethr: Transforming the member experience through AI-enabled communications intelligence
With millions of uncaptured data points coming into the call center, BCU needed to dive deeper into…
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Avoid fines for compliance failure with speech analytics
Today, AI-based technologies allow companies to finally bridge the gap and stop sacrificing compliance for cost.
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Use AI to fix call center QA, not just automate it
Few processes are more broken in today’s customer service department than quality assurance. For this reason, companies have latched onto new AI-based technologies as an opportunity to automate QA.