Every day, we have conversations with companies who are serious about working to reduce customer effort—just like you. Those companies know they’re hard to do business with, and they’re ready…
If you’re like us, you’re dedicated to being the best at what you do. Customer effort? Reduced. Sales quotas? Crushed. An annual office chili cook-off? Bring it on. There’s no…
Here at Tethr, we did the original research around effort reduction, artificial intelligence, and conversation analytics nearly ten years ago. A lot has changed since then, and the discussion around…
Your customers want your company to be easy to do business with. They want to have their current issues resolved on their first contact with your service department, and the…
Welcome to the monthly product update blog, where we’ll cover the latest and greatest updates to the Tethr platform. For current customers, enjoy this quick overview of the changes you…
Picture this. You’re a dedicated customer experience (CX) leader at your company, committed to connecting with customers, reducing churn, and bringing out the best in employees and customers alike along…
It’s the final countdown! July passed us by quickly, and with it came the last five episodes of our twelve-part podcast series, Customer Effort: Through an AI Lens. In this…
A solid quality assurance process is one of those needs that transcends industry. Whether you work in technology or marketing, sell a product or service, have a hundred-person customer support…
At the beginning of 2021, our research leaders took a look back at the trends that surfaced over the course of the pandemic year, and made some predictions about the…
We’ve talked about a lot of ways to build customer loyalty over the years, from first contact resolution, to more digital options, to staffing choices. But there’s one secret that…