Tethr blog

Automate customer service

Can automation improve customer service? Here are 6 ways it can.

Wondering how to automate customer service tasks? (Or even if you should) We’ve identified six areas where automation can improve your customer experience – without making it impersonal Of all…

Sara Yonker
Chat support

5 mistakes companies make with chat support

Do you offer live chat support or want to offer customer service chat? Make sure to avoid these pitfalls Adding chat support – or switching completely to chat support from…

Sara Yonker
Call center analytics software terms you should learn

Call center analytics software terms you should know

When you’re shopping around for a  software solution that will help you understand your customer experience, you may find yourself introduced to a dictionary’s worth of new terms and see…

Sara Yonker
How do you know if you meet customer expectations?

Customer expectations: How to know if you miss the mark

Customer expectations continue to rise. What customers would have begrudgingly gone along with years ago now can prompt them to look toward your competitors. They want personalized experiences, exceptional service,…

Sara Yonker
Try conversation analytics platform Tethr

Try AI-powered conversation intelligence with Tethr

Conversation analytics trial lets you explore the Tethr platform Sometimes, it takes more than seeing to believe. You need experience.  Before you justify one more business expense based on just…

Carl Schultze