Struggling with your customer feedback survey? Try this instead
Are your survey response rates way, way down? Do you struggle to find out what your customers actually think about your product or service? If your insights feel empty and…
May podcast roundup: The origins of customer effort
Exciting news! We’re on podcast #2, this time discussing one of our favorite topics: Customer effort. Throughout this series, titled “Customer Effort: Through an AI Lens”, Chief Research & Innovation…
Omnichannel customer service, explained
You know all about multi-channel customer service, the phenomena that swept the service world around the time of social media, chat channels, and online support tickets. And you’ve probably at…
Want to be known for good customer service? You have all the data you need already
As customer experience (CX) aficionados and followers of The Effortless Experience methodology, you’re familiar with the value of good customer service. You may even have the best techniques memorized: advocacy,…
Quality comes first: The Tethr alternative to real-time call center guidance
When faced with the problem of real-time in the call center, our research and data analysis experts have created an elegant solution. We believe that contextual insight quality should take…
The truth about real-time voice analytics: Too good to be true?
As a conversation analytics company, we get asked about real-time voice analytics a lot. (Like, a lot.) Our platform, Tethr, uses AI and machine learning to analyze customer conversations and…
Episode 5: De-risk the purchase decision | The four “D’s” of better B2C sales performance
This material originally appeared as part of our Learning Series podcast. Listen to the original here. Welcome to the final episode in our five-part learning series! In this series, we’re…
Episode 4: Dig into objections | The four “D’s” of better B2C sales performance
This material originally appeared as part of our Learning Series podcast. Listen to the original here. Welcome to episode four in our five-part learning series! In this series, we’re diving…
Episode 3: Prescribe, don’t diagnose | The four “D’s” of better B2C sales performance
This material originally appeared as part of our Learning Series podcast. Listen to the original here. Welcome to episode three in our five-part learning series! In this series, we’re unpacking…
The art of sales rebuttals: How high performers respond to customer objections
Consumers today usually have all sorts of options to buy without talking to a salesperson or walking into a retail store. Most often, these options involve a website or an…