Ensuring compliance to the long list of call center regulations out there can be challenging for many call centers, particularly for Business Process Outsourcers (BPOs)… Read More
In this 35 minute recorded session from the 2018 AI Growth Summit, Tethr’s Chief Product and…
VOICE OF THE CUSTOMER (or VoC) programs have gained popularity in the last few years as more and more businesses are focusing their goals around…
At the recent CUSTOMER CONTACT WEEK event in Las Vegas, nearly every potential customer we spoke to…
Customer service and CX leaders are understandably excited about the potential for AI-based speech
With millions of uncaptured data points coming into the call center, BCU needed to dive deeper into…
Today, AI-based technologies allow companies to finally bridge the gap and stop sacrificing compliance for cost.
Few processes are more broken in today’s customer service department than quality assurance. For this reason, companies have latched onto new AI-based technologies as an opportunity to automate QA.
Tethr is exhibiting at Customer Contact Week in Las Vegas – come see us at booth 1317!
The biggest problem keeping Compliance Officers up at night is the inability to see everything (rather, to hear everything). Phone conversations on the trading floor…