Wondering how to automate customer service tasks? (Or even if you should) We’ve identified six areas where automation can improve your customer experience – without making it impersonal Of all…
Customer confusion and how you can use AI to prevent it Customer confusion can derail sales, complicate normal business transactions, and leads customers to misuse your product (or stop using…
3 reasons to prioritize customer loyalty now All eyes are on the economy – including your customers’. With inflation increasing at record rates, interest rates rising, and the consumer confidence…
Our new feature, Root Cause AI, analyzes the reasons behind long AHT and finds ways to save operational costs How can you reduce operational costs at a call center? Historically,…
Is it common to have customer service agents who are powerless to help your customers – and can it be avoided? Customer support agents should fix what’s broken. But sometimes,…
Do you offer live chat support or want to offer customer service chat? Make sure to avoid these pitfalls Adding chat support – or switching completely to chat support from…
What call center stats really matter now – and how to interpret them. You can track all kinds of customer contact center statistics and metrics, but what do those numbers…
When you’re shopping around for a software solution that will help you understand your customer experience, you may find yourself introduced to a dictionary’s worth of new terms and see…
Customer expectations continue to rise. What customers would have begrudgingly gone along with years ago now can prompt them to look toward your competitors. They want personalized experiences, exceptional service,…
Conversation analytics trial lets you explore the Tethr platform Sometimes, it takes more than seeing to believe. You need experience. Before you justify one more business expense based on just…