Tethr Blog
Are real-time analytics essential for AI-based speech analytics solutions?
At the recent Customer Contact Week event in Las Vegas, nearly every potential customer we spoke to seemed to be very focused on a handful... Read More
What the tech analysts aren’t telling you about AI-based speech analytics
Customer service and CX leaders are understandably excited about the potential for AI-based speech a...
BCU and Tethr: Transforming the member experience through AI-enabled communications intelligence
With millions of uncaptured data points coming into the call center, BCU needed to dive deeper into ...
Avoid Fines for Compliance Failure with AI-Powered Speech Analytics
Recently, it was announced that Bank of America Corp.’s Merrill Lynch unit had agreed to pay $15.7...
Use AI to fix call center quality assurance, not just automate it
The problem with traditional call center QA Few processes are more broken in today’s customer serv...
Join Tethr at Customer Contact Week 2018
Tethr is exhibiting at Customer Contact Week in Las Vegas – come see us at booth 1317! By tapp...
The most innovative solution to compliance’s toughest problem
The biggest problem keeping Compliance Officers up at night is the inability to see everything (rath...
Reduce effort to retain customers
The two most common customer service metrics are the Customer Satisfaction (CSAT) Score and the Net ...
Are your reason codes giving you the data you need to increase customer loyalty?
Your customers call you with a specific need or problem they want you to solve. It is in this moment...
Are you listening?
Listening is the first step to creating change. For your business, “change” can take on many for...
Tethr Secures $15M in Funding to Fuel Growth and Innovation of AI-Driven Conversation Intelligence…
Right at this very moment, customers are sharing important information directly with companies durin...
The Secret to Your Success: Customer Calls with Context
Check out our recent webinar with Alabama Power to learn more! How many times have your strategic co...
Alabama Power chooses Tethr to shed light on the voice of the customer
Customer Success Story At Tethr, we are very fortunate to work with some of the most forward-leanin...
Are your initiatives failing? Check your calls!
Join us for our webinar on June 7 to learn more! How many times have your strategic corporate initi...
See you at CS Week!
Visit Us in Booth 840! Customer satisfaction rankings, such as the American Customer Satisfaction I...
The Grass IS Greener
At Tethr, we are very fortunate to have the opportunity to work with some of the most forward-leanin...