Tethr Blog

What the tech analysts aren’t telling you about AI-based speech analytics

Customer service and CX leaders are understandably excited about the potential for AI-based speech a...
Lisa Messelt
July 6, 2018

BCU and Tethr: Transforming the member experience through AI-enabled communications intelligence

With millions of uncaptured data points coming into the call center, BCU needed to dive deeper into ...
Lisa Messelt
June 29, 2018

Avoid Fines for Compliance Failure with AI-Powered Speech Analytics

Recently, it was announced that Bank of America Corp.’s Merrill Lynch unit had agreed to pay $15.7...
Uzi Rosha
June 27, 2018

Use AI to fix call center quality assurance, not just automate it

The problem with traditional call center QA Few processes are more broken in today’s customer serv...
Matt Dixon
June 14, 2018

Join Tethr at Customer Contact Week 2018

Tethr is exhibiting at Customer Contact Week in Las Vegas – come see us at booth 1317! By tapp...
Tethr Marketing
June 13, 2018

The most innovative solution to compliance’s toughest problem

The biggest problem keeping Compliance Officers up at night is the inability to see everything (rath...
Uzi Rosha
April 18, 2018

Reduce effort to retain customers

The two most common customer service metrics are the Customer Satisfaction (CSAT) Score and the Net ...
Tethr Staff
April 2, 2018

Are your reason codes giving you the data you need to increase customer loyalty?

Your customers call you with a specific need or problem they want you to solve. It is in this moment...
Steve Trier, Tethr CSO
February 27, 2018

Are you listening?

Listening is the first step to creating change. For your business, “change” can take on many for...
Steve Trier, Tethr CSO
February 20, 2018

Tethr Secures $15M in Funding to Fuel Growth and Innovation of AI-Driven Conversation Intelligence…

Right at this very moment, customers are sharing important information directly with companies durin...
Tethr Staff
October 24, 2017

The Secret to Your Success: Customer Calls with Context

Check out our recent webinar with Alabama Power to learn more! How many times have your strategic co...
Tethr Staff
June 8, 2017

Alabama Power chooses Tethr to shed light on the voice of the customer

Customer Success Story At Tethr, we are very fortunate to work with some of the most forward-leanin...
Tethr Staff
May 31, 2017

Are your initiatives failing? Check your calls!

Join us for our webinar on June 7 to learn more! How many times have your strategic corporate initi...
Tethr Staff
May 17, 2017

See you at CS Week!

Visit Us in Booth 840! Customer satisfaction rankings, such as the American Customer Satisfaction I...
Tethr Staff

The Grass IS Greener

At Tethr, we are very fortunate to have the opportunity to work with some of the most forward-leanin...
Tethr Staff
April 4, 2017
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