As a conversation analytics company, we get asked about real-time voice analytics a lot. (Like, a lot.) Our platform, Tethr, uses AI and machine learning to analyze customer conversations and provide actionable insights based on that information. And out in the market today, that often sounds to the eager sales leader’s ear like real-time. It’s […] Read More
This material originally appeared as part of our Learning Series podcast. Listen to the original here. Welcome to the final episode in our five-part learning series! In this series, we’re diving deeper into some of the research that went into our recent HBR article, 4 behaviors that boost inbound sales. In today’s episode, we’re gonna […]
This material originally appeared as part of our Learning Series podcast. Listen to the original here. Welcome to episode four in our five-part learning series! In this series, we’re diving deeper into some of the research that went into our recent HBR article, 4 behaviors that boost inbound sales. This episode will unpack the third […]
This material originally appeared as part of our Learning Series podcast. Listen to the original here. Welcome to episode three in our five-part learning series! In this series, we’re unpacking some of the research that went into our recent HBR article, 4 behaviors that boost inbound sales. Today, we’re here to talk about the second […]
Consumers today usually have all sorts of options to buy without talking to a salesperson or walking into a retail store. Most often, these options involve a website or an app. But despite these options—often perceived as the “easiest” channels to use—many of us still choose to pick up the phone, queue up a chat […]
This material originally appeared as part of our Learning Series podcast. Listen to the original here. Welcome to the second episode of our five-part Learning Series. In the last episode, we discussed the research that went into our HBR article, 4 Behaviors that Boost Inbound Sales, and talked a little bit about that research and […]
This material originally appeared as part of our Learning Series podcast on B2C sales. Listen to the original here. Welcome to the Tethr Learning Series, The four “D’s” of better B2C sales performance. In this learning series, we’re going to be going into a lot of detail around the research and some of the findings […]
Customer loyalty. It’s the white whale of the service world, ever more elusive here in the digital age. Your customers now have a wealth of product and service options just a few clicks away, and as a result, it has become almost impossible to keep a customer loyal. Strategies for building customer loyalty can be […]
Here at Tethr, we’re on a mission to peel back the layers of uncertainty that surround customer conversations and deliver real, actionable data instead. We’ve done it with customer experience (CX), customer care, and customer success, all with great success—delivering insights that have changed how many major companies do business from the ground up. This […]
Your contact center is the heart and soul of your business. While your product or service may be extraordinary, your marketing compelling, your storefront a lingering bastion of brand identity—your support team is where the rubber meets the road. That’s the basis of all quality assurance (QA) campaigns, right? Improve the customer experience (CX), make […]