We wish we could say the CSAT survey had a good run…but that would be a lie. Your customers hit the point of survey fatigue long ago, response rates have dwindled to the single digits, and sample bias is unavoidable.
Now the Business Angel of Death–and Tethr–are here to put the CSAT survey to rest.
Tethr’s CSATai is an AI model that predicts a CSAT score for every customer conversation based on what your customers are saying. Find out how every customer feels about their service interactions–and what you can do to deliver better experiences.
of customer interactions don't have survey feedback.
Source: Forrester
“Predictive CSAT helps us anticipate problems and offer personalized suggestions. This not only boosts the customer experience but also prevents negative reviews or returns, protecting the business's reputation and profits.”
Arnel Deguito, Customer Experience Analyst, Thrasio
of customers stopped doing business with
a company because it kept sending too many surveys.
Source: 2024 Customer Service and CX Research, Shep Hyken
We wrote the eBook on it.
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