Not getting the actionable insights you need from your CSAT surveys? CSATai will take it from here.
Tethr’s CSATai uses AI to predict a satisfaction score for every customer interaction. It also provides reasons for dissatisfaction so you can address issues and close the loop with your customers.
Tethr’s CSATai is an AI model that predicts a CSAT score for every customer conversation based on what your customers are saying. Find out how every customer feels about their service interactions–and what you can do to deliver better experiences.
of customer interactions don't have survey feedback.
Source: Forrester
“Predictive CSAT helps us anticipate problems and offer personalized suggestions. This not only boosts the customer experience but also prevents negative reviews or returns, protecting the business's reputation and profits.”
Arnel Deguito, Customer Experience Analyst, Thrasio
of customers stopped doing business with
a company because it kept sending too many surveys.
Source: 2024 Customer Service and CX Research, Shep Hyken
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