Tethr in a nutshell

Ashley Sava

Those of us who are working in customer experience are on a journey to understand what’s creating the gap between our customers’ expectations of their experience with our brands and their actual experience. Working to close this gap is precisely why Tethr exists. 

Tethr is helping CX leaders improve their overall customer experience every day by highlighting  how to use the voice of the customer to unlock a goldmine of insights. 

In this short video, Tethr’s Chief Product and Research Officer, Matt Dixon, explains what makes Tethr unique in the marketplace and how Tethr helps businesses use customer conversation data—recorded phone calls, chat and even case management data to enhance the overall customer experience and drive meaningful improvements to their business.