Product

Real-time knowledge of what’s killing customer loyalty and causing churn.

Your customers are telling you what’s right and wrong with your products each and every day. Tethr unlocks knowledge you’ve never before accessed and helps you act upon those insights with great precision.

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Insights that lead to real product innovation

Product lifecycle

Drive enhanced performance by dramatically cutting the cycle time for customer feedback to engineering and manufacturing on specific products. Months = hours with Tethr.

Supplier specific insights

Uncover what frustrates your customers by category and brand and drive supplier negotiations with the facts. No more guesswork.

Instant, unbiased feedback

No more annoying surveys and focus groups that give you biased and insufficient feedback. Gain true insight into how your customers feel about your products.

Fulfillment improvements

Want to know why your customer cancelled before the first service occurred? Tethr can correlate known outcomes to behaviors present (or absent) in customer conversations.

Timely customer feedback

With Tethr, you’ll never have to wait for survey results to capture feedback about your products. Tethr gathers intelligence from conversations, instantly derives actionable insights and displays them right on your dashboard.

Improve your product in real-time

Easily find issues with customer-facing products and services, then send to your team to respond. This deeper understanding of customer preference helps to shape a better experience and build lasting loyalty among your customer base.

Collaborate Cross-Functionally

Quickly share product intelligence with others in your organization right within Tethr.

Really Listen to your customers

Tethr gives you the power to hear every piece of positive and negative feedback about your product. Search through a specific call archive to see what is causing your customers frustration with regard to your offering and why they feel dissatisfied with your products.

Instant feedback on performance

Stop waiting weeks to understand how your cutomers are feeling and reacting to your product. Tethr gives you real-time, in-depth alerts when issues with your products arise, so you can respond and react in real time.

Leverage real-time data to maximize performance

Unbiased customer experience data infused right into your existing reports. Tethr’s API allows you to easily inject insights into your own reporting tools for an entirely new view of product performance.

Getting started with Tethr is easy

1

Proven engagement model

  • We work with you to set focal points for measurable results
  • Our analysts embed with your team to drive success
  • Tethr plugs into your existing technology infrastructure - no rip and replace
  • Through our libraries and playbooks, we tune Tethr to your business
2

Partner with your advisors

  • Leverage decades of human intelligence and research from trusted advisors, built into Tethr
  • Surface insights that help you pinpoint and prioritize customer issues
  • Implement tailored insight libraries to drive out-of-the-box value
  • Establish a sustainable coaching model for your team
3

Enable sustainable value

  • Enable smarter product teams, more aligned with the voice of your customer
  • Use Tethr’s AI-enabled insights and playbooks to transform your processes
  • Deliver meaningful insights that lead to lasting change and increase business performance
  • Leverage customer insights to enable ongoing digital transformation
Tethr White Paper

Research-driven AI unleashed into customer calls

The limitless power of an AI-powered communications intelligence platform listening, translating, and reporting on the context of each call gives modern-day businesses a powerful solution to truly listen and react to customer needs.

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Solutions for the entire enterprise

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Let us show you how Tethr can help you drive rapid and sustainable transformation in your business.