Real-time knowledge of what's killing customer loyalty and causing churn.
Your customers are telling you what’s right and wrong with your products each and every day. Tethr unlocks knowledge you’ve never before accessed and helps you act upon those insights with great precision.
Insights that lead to real product innovation
Product Lifecycle
Drive enhanced performance by dramatically cutting the cycle time for customer feedback to engineering and manufacturing on specific products. Months = hours with Tethr.
Supplier specific insights
Uncover what frustrates your customers by category and brand and drive supplier negotiations with the facts. No more guesswork.
Instant, unbiased feedback
No more annoying surveys and focus groups that give you biased and insufficient feedback. Gain true insight into how your customers feel about your products.
Fulfillment Improvements
Want to know why your customer cancelled before the first service occurred? Tethr can correlate known outcomes to behaviors present (or absent) in customer conversations.
Getting started with Tethr is easy
Proven engagement model
- We work with you to set focal points for measurable results
- Our analysts embed with your team to drive success
- Tethr plugs into your existing technology infrastructure - no rip and replace
- Through our libraries and playbooks, we tune Tethr to your business
Partner with your advisors
- Leverage decades of human intelligence and research from trusted advisors, built into Tethr
- Surface insights that help you pinpoint and prioritize customer issues
- Implement tailored insight libraries to drive out-of-the-box value
- Establish a sustainable coaching model for your team
Enable sustainable value
- Enable smarter product teams, more aligned with the voice of your customer
- Use Tethr’s AI-enabled insights and playbooks to transform your processes
- Deliver meaningful insights that lead to lasting change and increase business performance
- Leverage customer insights to enable ongoing digital transformation