The Tethr Services team ensures customers gain quick proficiency and optimize value realization. 

Additional service options are available on a yearly subscription to help accelerate business outcomes. Your purchased Service program will be reviewed in your kick-off meeting to cover services included and management of the services

SupportDescription Standard(included)AdvancedPremium
CSAM assigned to guide customer journey Define conversational analytics roadmap  Align goals and objectives to business initiativesEnsure maximized business impact   
Configuration & Integration Develop joint integration planLoad Tethr Effort insight models and scores Load industry specific insight models Add initial Custom Team and Custom Fields
Product AdoptionVirtual User trainingAccess to Tethr support videos and knowledge articlesOptimize out of box models to accelerate Insights into action  
On-going supportSupport for feature application and questions New feature training as needed Usage and Engagement optimization 
Best Practice Platform and domain expertise Best practice sharing
Business Impact Acceleration Reporting and dash-boarding configuration guidance for teams across your organizationAdvanced Playbooks 
Post On-Boarding Training Additional User training(s) Train the trainer 
Custom Insight DevelopmentIdentify categories to support business KPIEnable category contributors to accelerate training sets Develop and publish new categories 
Custom Data / IntegrationsCustom Group Support (Teams, Locations)Custom Field support (Dispositions, survey responses)Existing integration updates  
Custom QACustomer QA score configuration scoping Customer QA score development and deployment
Analytics Deep Dive BA assigned Run one deep dive speech analytics assessment for; Operational metrics (AHT or Silence Time drivers), Root Cause (Repeat Contact or Churn). Reports & Dashboards