Services Addendum
The Tethr Services team ensures customers gain quick proficiency and optimize value realization.
Additional service options are available on a yearly subscription to help accelerate business outcomes. Your purchased Service program will be reviewed in your kick-off meeting to cover services included and management of the services
Support | Description | Standard(included) | Advanced | Premium |
CSAM assigned to guide customer journey | Define conversational analytics roadmap Align goals and objectives to business initiativesEnsure maximized business impact | ✓ | ✓ | ✓ |
Configuration & Integration | Develop joint integration planLoad Tethr Effort insight models and scores Load industry specific insight models Add initial Custom Team and Custom Fields | ✓ | ✓ | ✓ |
Product Adoption | Virtual User trainingAccess to Tethr support videos and knowledge articlesOptimize out of box models to accelerate Insights into action | ✓ | ✓ | ✓ |
On-going support | Support for feature application and questions New feature training as needed Usage and Engagement optimization | ✓ | ✓ | ✓ |
Best Practice | Platform and domain expertise Best practice sharing | ✓ | ✓ | |
Business Impact Acceleration | Reporting and dash-boarding configuration guidance for teams across your organizationAdvanced Playbooks | ✓ | ✓ | |
Post On-Boarding Training | Additional User training(s) Train the trainer | ✓ | ✓ | |
Custom Insight Development | Identify categories to support business KPIEnable category contributors to accelerate training sets Develop and publish new categories | ✓ | ✓ | |
Custom Data / Integrations | Custom Group Support (Teams, Locations)Custom Field support (Dispositions, survey responses)Existing integration updates | ✓ | ||
Custom QA | Customer QA score configuration scoping Customer QA score development and deployment | ✓ | ||
Analytics Deep Dive | BA assigned Run one deep dive speech analytics assessment for; Operational metrics (AHT or Silence Time drivers), Root Cause (Repeat Contact or Churn). Reports & Dashboards | ✓ |