The next generation of Customer Effort measurement

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TEI enables companies to track Customer Effort at a conversation-level and immediately drill down into high-effort interactions that spark disloyalty and churn. But how does it work?

Download this guide to learn exactly how and why TEI was built, as well as how it allows brands to drive down Customer Effort for systemic issues and monitor agent behaviors.

Get the guide and get the tools to improve your customer experience right away.

The next generation of Customer Effort measurement

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The three biggest pitfalls companies face when investing in voice analytics technology

TEI enables companies to track Customer Effort at a conversation-level and immediately drill down into high-effort interactions that spark disloyalty and churn. But how does it work?

Download this guide to learn exactly how and why TEI was built, as well as how it allows brands to drive down Customer Effort for systemic issues and monitor agent behaviors.

Get the guide and get the tools to improve your customer experience right away.

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A complete guide to the Tethr Effort Index (TEI)

Download this comprehensive guide to learn:

Why Customer Effort matters for businesses and customers alike and how high-effort interactions drive disloyalty and churn

The problems with traditional Effort measurement methods like surveys and how predictive scoring is the solution

How TEI was built, the model's initial findings, and how companies can put TEI into action

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The three biggest pitfalls companies face when investing in voice analytics technology

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Key questions to ask vendors before you make a purchase decision

Examples of how TEI can be used across the entire organization from the Agent to the Business to the Customer