Reducing Effort in Times of Panic

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Since March 11th, Tethr has analyzed a million+ calls across 20 companies to see how the COVID-19 pandemic is affecting different areas of the enterprise. What we have learned is troubling and spells bad news for CX and customer service teams alike.

However, we've also identified three best practices that can help CX and service leaders support frontline reps and customers, help reduce effort and mitigate disloyalty in this volatile environment.

Reducing Effort in Times of Panic

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Join Tethr's Matt Dixon, Chief Product and Research Officer, and Ted McKenna, SVP of Product, for this webinar where they will discuss Tethr's findings and recommendations for navigating customer interactions during these uncertain times.

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Watch the on-demand webinar

In this webinar, Tethr's Matt Dixon, Chief Product and Research Officer, and Ted McKenna, SVP of Product, will discuss Tethr's findings and recommendations for navigating customer interactions during these uncertain times.

Understand how effort measurement is tool to be used during a CS crisis

Learn three tactics savvy service leaders can use to help reps on the frontline

Get an inside look at Tethr's newly deployed coronavirus dashboard & categories

Matt Dixon
Chief Product &Research Officer, Tethr 

Ted McKenna
SVP of Product, Tethr

Since March 11th, Tethr has analyzed a million+ calls across 20 companies to see how the COVID-19 pandemic is affecting different areas of the enterprise. What we have learned is troubling and spells bad news for CX and customer service teams alike.

However, we've also identified three best practices that can help CX and service leaders support frontline reps and customers, help reduce effort and mitigate disloyalty in this volatile environment.

[On-Demand Webinar]