Our platform. Real results.
The only research-backed platform that delivers automated insights from your customer conversations.
Out-of-the-box insights on day one.
- Analyze every conversation
- Minimize customer churn
- Enable multichannel insights
- Coach agents
- Drive revenue
- Reduce customer effort
Data-backed conversation scores.
Our conversation analytics are best-in-class. We provide proprietary conversation scores on every call, based on nearly a decade of research into customer conversations in service, sales, and CX.
The Tethr Effort Index
TEI is the market’s best indicator of loyalty in channels where customers seek service and support. This AI-derived metric measures the effort in each customer interaction, based on more than 250 independent variables and 10,000+ combinations of distinct phrases and utterances.
Agent Impact Score
The Agent Impact Score (AIS) provides immediate insights into the agent side of the CX equation, connecting agent performance directly to measurable business outcomes. With more than 160 variables tracked, AIS scores deliver a high-definition snapshot of agent behaviors across your organization.
Don’t see your scoring solution listed? No problem. Our team can create custom score configurations based on your organization’s needs, so that you can keep all your existing metrics for success. The only difference is that now you’ll be able to view and track them all with unparalleled precision inside of the Tethr platform.
How it works:
Feed the machine
Start surfacing insights on day one with Tethr’s easy-to-use interface. Simply connect your data streams using our pre-built integrations to feed the machine, and watch the scores roll in.
Thanks to years of training and research, Tethr knows what metrics really matter to your bottom line. Cut through the clutter with our informed analysis—and learn what behaviors your top performers use with customers.
Distribute your new action-oriented insights anywhere in the organization with one of our many integrations. That’s coachable data delivered automatically to your dashboard, inbox, CRM, or sales tool.
Data delivered when, where, and how you need it.
Sync and share insights from one end of the organization to the other. We integrate with Qualtrics—the leading Experience Management System—as well as Customer Relationship Management systems, like Salesforce, to simplify and automate your business processes.
Listening made simple through on-premise and cloud-based integrations. Plus, Tethr scales on demand, utilizing flexible and reliable cloud computing to assist businesses of any size.
Our two-way integrations make it easy to ship data both in and out. Check out our integration page for a complete list of the CRM, BI and CX management tools we work with.
Security you can trust.
Tethr maintains compliance with a multitude of security, privacy, and regulatory measures to keep your data safe. This includes globally recognized standards, regulations, and requirements, including ISO, NIST, PCI, HIPAA, HITRUST, and state laws.