Tethr painlessly consumes conversational data from the network, cloud or premise; using enterprise-class design to ensure security and privacy.
Insights driven by AI
Easily train Tethr to think like you do. No need for data scientists or expensive professional services support.
Scale on demand
Tethr’s cloud-first platform architecture provides a future-proof technical environment that can easily accommodate growth and change.
Tethr’s industry starter kits and playbooks accelerate realization of improvements and provide a framework for continued improvement.
Out-of-box insights, dashboards and reports
Trained by leading research institutes
Tethr comes standard with hundreds of pre-built insight categories based on more than a decade of service, sales and CX research.
Not just what your data says, but what you should do about it
Tethr’s pre-configured dashboards help leaders immediately zero-in on the most leveraged opportunities for driving transformation.
Built for the citizen data scientist
The only voice analytics solution on the market that allows practitioners to create new, custom insight categories with the click of a button.
Artificial intelligence meets the best of human intelligence
Teaching Tethr to listen to your customers on your behalf
1. Train the machine
Easily train Tethr and take advantage of deep learning algorithms with an easy to use interface.
2. Automate and augment
Tethr shows you how it thinks about the problem. Deploy it or assist the platform in learning more with a simple rating.
3. Analyze and distribute
Publish, analyze and distribute your new insights across the enterprise.
Tethr understands the context of every conversation
Connect different sales pitches with sales results within customer conversations to learn which sales strategies are most effective.
Relate agent behaviors to customer behaviors to understand how agents contribute to both positive and negative customer experiences.
Gain visibility into how sequences of events within conversations occur to ensure that agents are compliant with key organizational policies and procedures.
Gather rich and direct feedback on your product experience, website, brand and more without having to rely on surveys.
Shared with your favorite CRM, BI and CX management tools
Tethr allows you to sync and share insights with all your favorite data management tools, including Qualtrics, Salesforce, Microsoft Dynamics, and so many more—fueling collaboration and enterprise-wide value for your entire team.
Enterprise listening made simple through network and cloud-based integrations
Tethr gives you complete data security utilizing industry best practices and enterprise grade encryption. Leveraging the power, scalability and security of Microsoft Azure, Tethr can scale on demand, ensuring flexible and reliable cloud computing.
Level 1 certified
Tethr’s AI-powered redaction takes the guesswork out of PCI compliance, rendering call recordings “out of scope” for all PCI compliance audits.
Tethr ensures compliance with a multitude of security, privacy and regulatory measures to keep your data safe. This includes globally recognized standards, regulations and requirements, including ISO, NIST, PCI, HIPAA and state laws.