New Tech for New Problems

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New Tech for New Problems

The ongoing work and life disruptions brought on by COVID-19 continue to place new and evolving burdens on contact centers and customers alike. Agents face more complicated issues in the current environment and organizations are grappling with how best to support and improve performance. And because today's service interactions are tomorrow's purchases, it's critical to improve the customer experience within this environment.

Leading companies are deploying conversational intelligence technology to analyze interactions in ways that wouldn't have been possible even just a few years ago. And it matters—a lot, in fact—just how customer interaction data is processed, organized and analyzed.

Check out this recording of our live panel discussion to learn more about how Tethr and Deepgram combine to mine unstructured interaction data in an unparalleled manner.

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In this webinar, you will learn:

How the contact center has evolved for leaders, agents and customers during COVID.

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Specific ways that contact center technology needs to adapt in the "new normal."

Why customer calls (and the insights within) matter more today than ever before.

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Watch the panel discussion on demand

Scott Stephenson
CEO
Deepgram

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Meet the speakers

How companies can improve their customer experience overall.

Contact centers are dealing with more complexity than ever before.

November 18, 2020 | 1:00-2:00 PM CT

How Tethr + Deepgram are Helping Customer Care and CX Navigate the COVID Crisis

Matt Dixon
Chief Product and Research Officer Tethr

Shadi Baqleh
COO
Deepgram

Ted McKenna
SVP of Product 
Tethr

How Tethr + Deepgram are Helping Customer Care and CX Navigate the COVID Crisis

How Tethr + Deepgram are Helping Customer Care and CX Navigate the COVID Crisis