Is your organization keeping track of repeat call volume? Are you puzzled as to what is causing those repeat contacts? Are certain agents or agent behaviors responsible for the subsequent phone calls?
Tethr Customer Success Manager Amanda Lucio demos how Tethr can help you get to the bottom of repeat calls in our brief video. Learn how agent behaviors like proactive guidance and closing probes can be monitored via Tethr. Discover which metrics Tethr follows in order to guide your business to a better customer journey. Using Tethr, your organization can start preempting follow-up calls and upgrading customer service practices instantly.
Take a look inside the workings of Tethr by checking out our demo today.