Measuring Customer Effort

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Instead of asking customers about Effort, CX leaders are now using advanced analytic approaches to effectively listen for Customer Effort. 

Watch the on-demand webinar to learn how this approach drives faster, more accurate, and more reliable insights into the customer experience.

On-Demand Webinar: Measuring 
Customer Effort

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The history of the Customer Effort Score, from its inception and general adoption in the market to the limitations it faces today

Instead of asking customers about Effort, CX leaders are now using advanced analytic approaches to effectively listen for Customer Effort. 

Watch this on-demand webinar featuring Matt Dixon, (Tethr's Chief Product & Research Officer and co-author of The Effortless Experience), Ted McKenna (VP of Insights Product Strategy at Tethr), and Lauren Pragoff (head of Effortless Solutions at Challenger, Inc.) as they discuss how this approach drives faster, more accurate, and more reliable insights into the customer experience.

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How to stop relying on post-call surveys and start listening for it instead

During this webinar you'll learn:

The history of the Customer Effort Score, from its inception and general adoption in the market to the limitations it faces today

Valuable lessons discovered by CX practitioners who have deployed and leveraged CES in their own organizations

How innovations in AI can help identify and save at-risk customers and spotlight critical transformation opportunities

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Fascinating results we've seen as our customers have begun to use the new Tethr Effort Index (TEI)

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Valuable lessons discovered by CX practitioners who have deployed and leveraged CES

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How innovations in AI can help identify and save at-risk customers and spotlight critical transformation opportunities

4

Fascinating results we've seen as our customers have begun to use the new Tethr Effort Index (TEI)