How to take QA call auditing to the next level
Once you automate your QA with conversation analytics and capture information from 100% of your customer interactions, shift your QA team’s focus to higher
Sara Yonker
February 6, 2023
Ashley Sava
January 21, 2020
You already know that voice is a goldmine of insights. But how can you extract these insights so you can enhance customer experience, identify customer churn risk, improve CSAT and optimize sales effectiveness? Combining insights from customer conversations out of Tethr with other customer experience insights from our partner Qualtrics presents a powerful solution for CX leaders dedicated to the idea of a modern listening enterprise.
In this short video, Tethr's Chief Product and Research Officer, Matt Dixon, walks you through the benefits of Qualtrics Voice iQ, powered by Tethr. Discover how Tethr powers the modern listening enterprise and makes surfacing insights super easy, while Tethr SVP of Product, Ted McKenna, demonstrates how we serve up those insights inside of Qualtrics.