Powering closed loop CX with Qualtrics Voice iQ

Caitlin Jordan

September 24, 2020

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Customer conversational data is an incredibly powerful tool that CX leaders can use to improve the customer experience, identify customer churn risk and mitigate disloyalty.

But it's one thing to have conversational data—it's another to harness that data and combine it with powerful workflow tools so you can automatically drive actions to improve the customer experience.

That's where Tethr and Qualtrics Voice iQ comes in.

Check out this short video from Tethr's SVP of Product, Ted McKenna, to see three examples of how you can drive real downstream action to improve CX using Tethr's out-of-the-box scoring features—like the Tethr Effort Index (TEI) and Agent Impact Score (AIS)—paired with world-class workflow tools from Qualtrics.

Watch the video to see how this combined solution allows you to automatically:

  • Alert supervisors of agent performance issues
  • Send customers an email after high effort experiences
  • Notify specific business teams about key issues that need to be addressed

Want to see what else you can do with Tethr and Qualtrics Voice iQ? Request a demo here for a more in-depth view.

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