How to take QA call auditing to the next level
Once you automate your QA with conversation analytics and capture information from 100% of your customer interactions, shift your QA team’s focus to higher
Sara Yonker
February 6, 2023
Caitlin Jordan
September 24, 2020
Customer conversational data is an incredibly powerful tool that CX leaders can use to improve the customer experience, identify customer churn risk and mitigate disloyalty.
But it's one thing to have conversational data—it's another to harness that data and combine it with powerful workflow tools so you can automatically drive actions to improve the customer experience.
Check out this short video from Tethr's SVP of Product, Ted McKenna, to see three examples of how you can drive real downstream action to improve CX using Tethr's out-of-the-box scoring features—like the Tethr Effort Index (TEI) and Agent Impact Score (AIS)—paired with world-class workflow tools from Qualtrics.
Watch the video to see how this combined solution allows you to automatically:
Want to see what else you can do with Tethr and Qualtrics Voice iQ? Request a demo here for a more in-depth view.