A Seat at the Table: Moving Contact Center Intelligence to the C-Suite
Did you know that more than 70 percent of customer interaction occurs via phone?
Which type of service rep is best for your company?
Identify and train your team to deliver an Effortless Experience with CEB+Tethr
CEB + Tethr partnership: Meet the Effortless Experience dashboard
Tethr has incorporated CEB Effortless Experience insights into its AI engine or real-time customer insights from every phone call.
Are you using active listening to communicate effectively with customers?
By the time the customer calls you it’s likely that there was an unmet need in another channel or they have an unresolved issue.